Support Staff /MA MED CTR (55730)

HEALTH SOLUTIONS; Pueblo (CO); Hybrid; USD 24,000 - 29,000; Full time

Benefits offered by this job

Paid holidays

Generous PTO

Tuition reimbursement

Retirement plan

Medical Insurance

Dental Insurance

Vision Insurance

Wellness program

FSA

403(b) match

Job summary

Health Solutions is hiring a full-time Support Staff/Medical Assistant for our Family Medicine department in Pueblo, CO. This hybrid role blends front desk responsibilities with select medical assistant duties to support administrative tasks and prep for minor procedures.

You will greet patients, schedule and coordinate provider calendars, verify insurance, and assist with non-clinical tasks while ensuring HIPAA compliance and patient confidentiality. A high school diploma is required.

Qualifications

• Strong communication and organizational skills required.
• Ability to multitask and maintain composure under pressure.
• Experience with a wide range of behavioral health conditions preferred.

Responsibilities

• Front Desk Duties: greet patients, schedule appointments, answer calls, verify insurance, maintain records.
• Medical Assistant Support (Non-Clinical): assist procedures, CLIA testing, specimen collection, EHR documentation.
• Ensure HIPAA/OSHA compliance and proper infection control.

Skills

Communication skills

Organizational skills

Multitasking

Detail-oriented

Time management

Education

High School Diploma or equivalent

Tools

Epic EHR

Cerner EHR

Job description

Job Details

Job Location: Health Solutions Family Practice - Pueblo, CO 81001, Position Type: Full Time, Education Level: High School, Salary Range: $17.22 - $20.93 Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Health Care, Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We’re hiring for a full-time Support Staff/Medical Assistant to join our Family Medicine department.

What You’ll Be Doing

We are seeking a reliable and organized Front Desk Medical Assistant to join our family/behavioral health practice. This hybrid role combines front desk responsibilities with select medical assistant duties, focusing primarily on administrative support and preparation for minor procedures. The ideal candidate will be personable, detail-oriented, and capable of managing multiple tasks in a fast-paced clinical environment.

RESPONSIBILITIES

As a Support Staff/Medical Assistant dual role under the supervision of the Director and Supervisor you will:

• Front Desk Duties:
  • Greet and check in patients with professionalism and empathy.
  • Schedule appointments and manage calendars for providers.
  • Answer phone calls, respond to inquiries, and route messages appropriately.
  • Verify insurance information and collect co-pays.
  • Maintain patient records and ensure confidentiality in accordance with HIPAA regulations.
  • Creates positive, respectful, and empathetic environment during all patient interactions.
• Medical Assistant Support (Non-Clinical):
  • Assist with procedures, perform CLIA waived testing, specimen collection, and point-of-care testing.
  • Ensure compliance with HIPAA, OSHA, and infection control standards.
  • Prepare patients for examination, take vital signs (to include manual blood pressure), depression screenings, and document medical histories in the EHR.
  • EKG, Spirometry, Nebulizer treatments, Minor wound care and administration of IM and SQ injections.
  • Collaborate with multidisciplinary teams including nurses, behavioral health specialists, care coordinators, and pharmacists to ensure comprehensive care.
  • Participate in team huddles, quality improvement initiatives, and care planning meetings.
  • Ensure proper documentation in the electronic health record (EHR).
  • Restock supplies and maintain cleanliness of clinical areas.
  • Support providers with administrative tasks such as printing patient education materials or updating charts.
  • Works with insurance companies to obtain pre-authorizations and verify coverage requirements as needed for ordering services.
  • Support APM quality initiatives by tracking and documenting metrics such as immunizations, screenings, and chronic disease follow-ups and pre-visit planning.

Physical Requirements

• Occasionally lifts and carries items up to 20 pounds.
• Stands, sits and walks for prolonged periods of time.
• Works under stress in emergency situations.
• Records data electronically and communicates with clients, using normal range of hearing and vision.
• Frequently operates a computer keyboard and mouse using hands and fingers.

What You’ll Like About Us

• Competitive pay $17.22-$20.93 Hourly (Dependent on experience, certification and shift)
• Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program
• Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
• HS Funded: EAP, LifeLock, Direct Path, Life and AD&D, LTD
• Retirement 403(b) with employer match up to 6%
• Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance
• Childcare
• Flexible work schedule
• Employee recognitions and celebrations
• Warm and friendly work environment in which staff respect and learn from one another

Qualifications

• High school diploma or equivalent required.
• Strong communication and organizational skills.
• Ability to multitask and maintain a calm demeanor under pressure.
• Experience and comfort working with a wide range of behavioral health conditions and presentations to include substance use disorders.
• Experience working with severe and persistently mentally ill adults and experience with various behavioral health diagnoses including substance use.
• Exceptional time management skills.
• Flexibility and ability to easily adapt to change.
• Well-developed documentation skills.
• Computer proficiency with a minimum of 1 year office experience
• Valid Colorado driver’s license, and access to reliable transportation during work hours.
• CPR/First Aid

What we’d Like to See in you—the Nice-to-Haves

• Previous experience in a medical office setting is highly desirable.
• Familiarity with EHR systems (e.g., Epic, Cerner, or similar).
• Two years of medical office/healthcare experience
• Knowledge of billing and medical electronic health records is preferred.
• Spanish language skills

Health Solutions expects all staff to

• Adapt to change in the workplace and use change as an opportunity for innovation and creativity.
• Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through.
• Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work.
• Inspire and model collaborative teamwork and Human Kindness; and
• Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.

Must already be authorized to work in the US; sponsorships not available.

Closing Date: 12/31/2026

EOE, M/F