Support Staff

Burke; Lufkin (TX); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan with employer match

Paid vacation and sick leave

Paid holidays

Employer-paid life insurance

Employee Assistance Program (EAP)

Job summary

Burke is seeking a dependable, organized, and detail-oriented Support Staff member to join our Developmental Disabilities Authority team in Lufkin, TX. You will provide administrative support to Service Directors and help keep daily office operations running smoothly.

You will interact with individuals receiving services, Burke staff, and the public while handling a variety of clerical responsibilities. Strong communication, time management, and accuracy are essential.

Qualifications

• High school diploma or equivalent.
• At least one consecutive year of responsible clerical experience.
• Proficiency in Microsoft Word, ability to type at least 45 words per minute, and experience using a multi-line telephone system.
• Valid Texas driver's license with a driving record insurable by Burke's insurance administrator.
• Strong communication, organizational, and time-management skills.

Responsibilities

• Track expiration dates and maintain current documentation.
• Assist Service Directors with enrollment activities and related paperwork.
• Perform data entry and run, review, and track billing suspense reports.
• Answer multi-line phones and route incoming calls and mail.
• Process records requests and scan documents into electronic charts.
• Process invoices, order supplies, and assist with general office operations.
• Maintain confidential information in accordance with Burke policies and procedures.
• Perform other related duties as assigned.

Skills

Word processing

Typing 45 WPM

Multi-line phone

Time management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

Location: Developmental Disabilities Authority | Lufkin, TX
Position Number: 1095
Compensation: $28,329 annually
Work Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.

About the Role

Burke is looking for a dependable, organized, and detail-oriented Support Staff member to join our Developmental Disabilities Authority team in Lufkin.

In this role, you'll provide administrative support to Service Directors and help keep daily office operations running smoothly. You'll interact regularly with individuals receiving services, Burke staff, and the public while handling a variety of clerical responsibilities.

We're looking for someone who communicates well, manages their time effectively, and can balance multiple tasks while maintaining accuracy and confidentiality.

What You'll Do

• Track expiration dates and maintain current documentation.
• Assist Service Directors with enrollment activities and related paperwork.
• Perform data entry and run, review, and track billing suspense reports.
• Answer multi-line phones and route incoming calls and mail.
• Process records requests and scan documents into electronic charts.
• Process invoices, order supplies, and assist with general office operations.
• Maintain confidential information in accordance with Burke policies and procedures.
• Perform other related duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• At least one (1) consecutive year of responsible clerical experience.
• Proficiency in Microsoft Word, ability to type at least 45 words per minute (WPM), and experience using a multi-line telephone system.
• Valid Texas driver's license with a driving record insurable by Burke's insurance administrator.
• Strong communication, organizational, and time-management skills.

Preferred

• At least two (2) years of consecutive secretarial experience.

Eligible full-time employees enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Retirement plan with employer match
• Paid vacation and sick leave
• Paid holidays
• Employer-paid life insurance
• Employee Assistance Program (EAP)

Physical Requirements

This position requires the ability to see, hear, communicate verbally, walk, lift up to 25 pounds, sit or stand for prolonged periods, bend or kneel, drive a vehicle, and use hands and fingers for daily tasks.

Equal Opportunity Employer

Burke is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.