Consumer Benefits Consultant

Burke; Lufkin (TX); On-site; USD 25,000 - 31,000; Full time

Job summary

Burke in Lufkin, TX is seeking a compassionate Consumer Benefits Consultant to assist individuals in obtaining state and federal benefits. You will process disability claims, complete public assistance applications, and advocate through the appeals process.

The role involves developing case histories, preparing documentation, and representing consumers during hearings. Travel to client homes and collaboration with agencies are essential aspects of the job.

Qualifications

• High school diploma or GED required.
• Minimum of two years administrative experience.
• Valid Texas driver’s license and reliable transportation.
• Proficiency in MS Word and strong keyboarding.
• Excellent organizational, verbal, and written communication.
• Ability to work independently and meet deadlines.
• Ability to complete SAMA, CPR, and First Aid training.

Responsibilities

• Process Social Security disability claims for Burke consumers.
• Develop case histories and supporting documentation for disability claims.
• Follow up on denied claims and prepare appeals.
• Complete applications for Medicaid, CHIP, TANF, SNAP, Medicare Part D, and other assistance programs.
• Maintain accurate case documentation and consumer records.
• Communicate with consumers, government agencies, and community partners throughout the application process.
• Travel to consumers' homes to complete benefit applications.
• Meet deadlines while maintaining confidentiality and professionalism.

Skills

Administrative experience

Organizational skills

Verbal communication

Written communication

Deadline management

Independent work

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Location: Angelina Mental Health Clinic - Lufkin, TX
Position Number: P#358
Compensation: $28,329 annually

About the Role

Burke is seeking a compassionate and detail-oriented Consumer Benefits Consultant to assist individuals in obtaining essential state and federal benefits. This position helps consumers navigate complex benefit programs by processing disability claims, completing public assistance applications, and advocating on their behalf throughout the application and appeals process.

The Consumer Benefits Consultant develops case histories, prepares supporting documentation, represents consumers during Administrative Law Judge hearings, and assists with applications for Medicaid, Children's Health Insurance Program (CHIP), TANF, SNAP (Food Stamps), Medicare Part D, and other available assistance programs. This position reports to the Administrative Manager and works closely with consumers to ensure they receive the services and benefits for which they qualify.

What You'll Do

• Process Social Security disability claims for Burke consumers.
• Develop case histories and supporting documentation for disability claims.
• Follow up on denied claims and prepare appeals.
• Complete applications for Medicaid, Children's Health Insurance Program (CHIP), TANF, SNAP (Food Stamps), Medicare Part D, and other available assistance programs.
• Maintain accurate case documentation and consumer records.
• Communicate with consumers, government agencies, and community partners throughout the application process.
• Travel to consumers' homes, when necessary, to complete benefit applications.
• Meet required deadlines while maintaining confidentiality, professionalism, and exceptional customer service.

Qualifications

Required

• High school diploma or GED.
• Minimum of two (2) years of administrative experience.
• Valid Texas driver's license with a driving record that meets Burke's insurance requirements.
• Reliable transportation for daily travel and occasional overnight travel.
• Proficiency in Microsoft Word and strong keyboarding skills.
• Excellent organizational, verbal, and written communication skills.
• Ability to work independently with minimal supervision.
• Ability to meet strict deadlines while managing multiple priorities.
• Ability to complete Satori Alternative to Managing Aggressive Behavior (SAMA), CPR, and First Aid training.

Preferred

• Two (2) years of experience working in one or more of the following:
  • Behavioral healthcare
  • Social Security Administration
  • Healthcare or medical clinic
  • Community assistance or public benefits programs

Work Schedule

• Monday - Friday
• 8:00 a.m. - 5:00 p.m.
• Daily travel is required.
• Occasional overnight travel may be required.
• Some benefit applications will be completed in consumers' homes.

Eligible full-time employees enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Retirement plan with employer match
• Paid vacation and sick leave
• Paid holidays
• Employer-paid life insurance
• Employee Assistance Program (EAP)

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to bend, reach, and move throughout the workday.
• Ability to travel and transport charts, files, or equipment as needed.
• Ability to communicate effectively using visual, auditory, and verbal skills.
• Manual dexterity sufficient to operate office equipment and computer systems.

Equal Opportunity Employer

Burke is an Equal Opportunity Employer and does not discriminate based on race, color, sex, sexual orientation, national origin, religion, age, disability, or any other protected characteristic unless such characteristic is a bona fide occupational qualification.

Applicants must provide proof of identity and employment authorization as part of the hiring process. Final candidates are subject to background and driving record checks as part of Burke's pre-employment screening process.