Support Specialist, Workforce

Jobtailor; California (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a customer-focused technical support specialist with Payroll/HR systems experience to join our team in the United States. You will respond to tickets, gather information, and help customers understand R365 payroll integration through chats, calls, and screen sharing.

You will diagnose defects, document issues, contribute to self-help content, and train clients as needed, balancing accuracy with clear communication to ensure successful outcomes.

Qualifications

• Background with Payroll and HR Systems.
• High attention to detail.
• Excel knowledge.
• Flexible and adaptable to client and internal team needs.
• Solution oriented mindset under pressure.
• Effective written and verbal communication.
• Ability to articulate complex content simply.

Responsibilities

• Respond to technical support tickets.
• Prompt customers for information necessary to troubleshoot problem reports.
• Reach out to customers by phone and/or screen share as necessary to understand problem reports.
• Help customers understand R365 payroll integration functionality.
• Diagnose and document software defects and elevate them to management.
• Participate in live chats.
• Manage personal queue of customer tickets.
• Identify gaps in company self-help documentation.
• Identify and share ticket trends with Implementation Team.
• Conduct Basic Training on an as-need basis.
• Other duties as assigned.

Skills

Technical Support

Troubleshooting

Software Defect Diagnosis

Documentation

Basic Training

Tools

R365 Payroll Integration

Screen Sharing Tools

Live Chat Platforms

Job description

• Respond to technical support tickets
• Prompt customers for information necessary to troubleshoot problem reports
• Reach out to customers by phone and/or screen share as necessary to understand problem reports
• Help customers understand R365 payroll integration functionality
• Diagnose and document software defects and elevate them to management
• Participate in live chats
• Manage personal queue of customer tickets
• Identify gaps in company self-help documentation
• Identify and share ticket trends with Implementation Team
• Conduct Basic Training on an as-need basis
• Other duties as assigned

Requirements

• Previous background with Payroll and HR Systems
• High attention to detail
• Excel knowledge
• Flexible and adaptable based on the needs of the client and internal team
• Solution oriented mindset with ability to articulate under pressure
• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
• Strong technical aptitude with experience communicating across multiple platforms
• A passion for helping people get the most out of technology

Core Competencies

Demonstrates expertise in Payroll and HR Systems, with strong technical aptitude for troubleshooting and resolving customer issues. Effective communication skills are essential for articulating complex information clearly and providing training as needed.

Highest-signal resume keywords

• Payroll Systems Experience
• HR Systems Knowledge
• Excel Proficiency
• Technical Support Skills
• Effective Communication

ATS Optimization Keywords

Hard Skills

• Technical Support
• Troubleshooting
• Software Defect Diagnosis
• Documentation
• Basic Training

Soft Skills

• Attention to Detail
• Solution Oriented Mindset
• Flexibility
• Adaptability
• Customer Service Orientation

Industry Keywords

• Payroll
• HR Systems
• Customer Support
• Self-Help Documentation
• Ticket Management

Tools & Technologies

• R365 Payroll Integration
• Screen Sharing Tools
• Live Chat Platforms