Support Specialist Platform

ZENITH INFOTEK LLC; Vancouver (WA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work options

Job summary

ZENITH INFOTEK LLC in Atlanta, GA, seeks a Support Specialist for the NOVAtime/Workforce Time & Attendance platform. You will handle administration, maintenance, and day-to-day operations, collaborating with product, engineering, payroll, and operations to coordinate work and resolve issues.

The role requires incident support, configuration changes, integrations, documentation, and liaison with vendor. Flexible work from home options available; some Sunday availability required.

Qualifications

• Experience supporting a Time & Attendance or payroll-related platform (UKG or NOVAtime preferred).
• Experience supporting incidents, creating change controls, and maintaining knowledge content (ServiceNow preferred).
• Experience with integration and middleware tools (IBM MQ and ITX preferred).
• Strong coordination, documentation, and stakeholder communication skills.
• Familiarity with Azure DevOps for work management.
• Familiarity with AI productivity tools such as Copilot, Power Apps, and Power Automate.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on Sundays for about 2 hours – approximately once a month.

Responsibilities

• Understand the NOVAtime and/or Workforce platform – user functionality, configurations, reports, etc.
• Support NOVAtime and/or Workforce incidents - triage, provide technical support, troubleshoot remotely and engage on-site technician or vendor (as needed)
• Execute configuration changes as requested by Operations
• Create or update existing integrations with upstream or downstream systems
• Monitor daily and weekly data integrations, ensure successful runs
• Maintain documentation, status reports, and issue logs
• Act as a liaison between vendor and business stakeholders
• Assist with audits, compliance checks, and payroll-related support activities

Skills

Time & Attendance

Payroll platform

Incident support

Change controls

Knowledge content

ServiceNow

Integration middleware

IBM MQ

ITX

Azure DevOps

Work management

AI productivity tools

Copilot

Power Apps

Power Automate

Multi-priority management

Sunday availability

Education

Tools

IBM MQ

ITX

ServiceNow

Azure DevOps

Power Apps

Power Automate

Copilot

Job description

Job Title: Support Specialist Platform: NOVAtime and/or Workforce– Time & Attendance

Location- Atlanta, GA

Role Summary

The Support Specialist will support the administration, maintenance, and day-to-day operations of the NOVAtime Time & Attendance platform. This role partners with product, engineering, payroll, and operations teams to coordinate work, manage requests, and ensure timely resolution of system issues and changes.

Key Responsibilities

• Understand the NOVAtime and/or Workforce platform – user functionality, configurations, reports, etc.
• Support NOVAtime and/or Workforce incidents - triage, provide technical support, troubleshoot remotely and engage on-site technician or vendor (as needed)
• Execute configuration changes as requested by Operations
• Create or update existing integrations with upstream or downstream systems
• Monitor daily and weekly data integrations, ensure successful runs
• Maintain documentation, status reports, and issue logs
• Act as a liaison between vendor and business stakeholders
• Assist with audits, compliance checks, and payroll-related support activities

Required Qualifications

• Experience supporting a Time & Attendance or payroll-related platform (UKG or NOVAtime preferred)
• Experience supporting incidents, creating change controls, and maintaining knowledge content (ServiceNow preferred)
• Experience with integration and middleware tools (IBM MQ and ITX preferred)
• Strong coordination, documentation, and stakeholder communication skills
• Familiarity with Azure DevOps for work management
• Familiarity with AI productivity tools such as Copilot, Power Apps, and Power Automate
• Ability to manage multiple priorities in a fast-paced environment
• Flexibility to work on Sunday’s for about 2 hours – approximately once a month

Flexible work from home options available.