Support Specialist (On-Site)

300 American Income Life Insurance Company; Waco (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Paid holidays

Educational reimbursement

Discounted Texas Rangers tickets

Job summary

300 American Income Life Insurance Company is seeking a Support Specialist in Waco, Texas. This role involves gathering, reporting, and evaluating information to support executives and requires excellent problem-solving and analytical skills.

The ideal candidate will have proficiency in Microsoft Excel and strong communication abilities. The position offers competitive compensation and comprehensive benefits, including health, dental, and vision insurance, as well as retirement plans and paid time off.

Qualifications

• Minimum typing speed of 30 wpm.
• Proficiency in Microsoft Excel and Word.
• Ability to quickly learn and navigate various software applications.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct contact via telephone, e‑mail, and written correspondence.
• Gather and report information.
• Maintain records and reports.
• Analyze and transform data using Microsoft Excel.

Skills

Typing speed of 30 wpm

Proficiency in Microsoft Excel

Strong problem-solving skills

Excellent communication skills

Tools

Microsoft Excel

Microsoft Word

Job description

Support Specialist – American Income Life

Location: Waco, Texas (On-site)

At American Income Life, the Support Specialist supports executives by gathering, reporting, and evaluating information, maintaining records, and providing analytical data. The role involves problem solving, independent judgment, and high‑accuracy data analysis.

Responsibilities

• Conduct contact via telephone, e‑mail, and written correspondence.
• Gather and report information.
• Problem‑solve and review and evaluate various reports.
• Maintain records and reports.
• Provide analytical data and support to executives.
• Perform various analytical and data evaluations with a high degree of accuracy.
• Exercise judgmental decisions independently.
• Communicate effectively verbally and in writing.
• Exercise discretion in the execution of all duties.
• Meet department deadlines and efficiently handle distribution to appropriate parties.
• Analyze and transform data using Microsoft Excel.
• Cross‑train in different department areas.
• Perform other duties as required by the department.

Qualifications

• Minimum typing speed of 30 wpm.
• Proficiency in Microsoft Excel and Word.
• Ability to quickly learn and navigate various software applications.
• Strong out‑of‑the‑box thinking and problem‑solving skills.
• Ability to operate standard office equipment.
• Excellent written and verbal communication skills, including proper grammar, word usage, and punctuation.
• Ability to understand and apply a variety of oral and written instructions with a demonstrated sense of initiative.
• Strong ability to collaborate and work effectively within a team.

Benefits

Competitive compensation, comprehensive health, dental, and vision insurance, robust life insurance and retirement plans, paid holidays and time off, parental leave, fitness and wellbeing subscriptions, company‑paid counseling, educational reimbursement eligibility, and discounted Texas Rangers tickets.