Support Specialist Imaging Systems

Brainlab; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Company car

Smartphone

Laptop

Flexible work hours

Home office

Training programs

Onboarding program

Team events

International team

Job summary

Brainlab ищет специалиста технической поддержки для работы в международной команде. Вы будете отвечать за установку, обслуживание и ремонт систем Brainlab, включая Loop-X, в больницах и клиниках вашего региона, как лицом компании к клиентам.

Требуется опыт в технической поддержке и знание ИТ/сетей, готовность к частым командировкам до 80% и владение французским и английским языками. Компания предоставляет автомобиль, смартфон и ноутбук, гибкий график и обучение.

Qualifications

• Степень в области электротехники, электроники, мехатроники или аналогичной.
• Опыт в технической поддержке, предпочтительно в здравоохранении или медицинской технике.
• Опыт работы с системами рентгеновской визуализации и/или сканерами является плюсом.
• Знание защиты от радиации как преимущество.
• Сильные навыки IT, сетей и устранения сбоев.
• Отличные аналитические и проблемно-ориентированные навыки.
• Самостоятельность, структурированность и ориентированность на решение.
• Клиентоориентированность и отличные коммуникативные навыки на французском и английском языках.

Responsibilities

• Установку, обслуживание и ремонт Loop-X в больницах и клиниках.
• Индивидуальная и дистанционная техническая поддержка пользователей.
• Диагностика систем, обновления ПО и аппаратной части, профилактика.
• Выстраивание доверительных отношений с заказчиками и обеспечение качественного сервиса.
• Документация установок, ремонтов и сервисных вмешательств.
• Тесное сотрудничество с отделами продаж, R&D, клинической поддержкой.
• Предоставление технической обратной связи и идей по улучшению продуктов.
• Управление домашними офисными днями и эффективное планирование работы.

Skills

IT troubleshooting

Customer focus

Communication (FR/EN)

Education

Electrical/ Electronics/ Mechatronics degree

Tools

Salesforce

Microsoft Office

Job description

Описание:

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

Задачи:

Join our international technical support team as a Brainlab Support Specialist and become a trusted technical partner for our customers. In this role, you will be responsible for installing, maintaining, troubleshooting, and servicing Brainlab systems at hospitals across your region. As the face to our customers, you will represent our commitment to excellent service by providing expert technical support. You will work with our innovative product Loop-X and play a key role in ensuring its reliability, performance and availability. This includes regular travel to customer sites to provide hands-on technical support. Learn more about Loop-X. As part of the Support Imaging Team for our outstanding product line you have the opportunity to grow within our company.

• Independently install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites
• Provide professional technical support both on-site and remotely, guiding users through system operation and troubleshooting
• Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks to ensure optimal system performance
• Be a trusted technical advisor to our customers and build strong, long-term relationships based on expertise, reliability, and excellent service
• Ensure that all service activities are completed efficiently, accurately and in accordance with Brainlab quality standards and procedures
• Document installations, maintenance, repairs and other service interventions accurately and comprehensively
• Collaborate closely with Sales, R&D, Clinical Support and other internal teams to ensure a seamless customer experience
• Share technical feedback and contribute ideas that help continuously improve our products, services and processes
• Manage your home office days independently, ensuring a productive and well-organized workday

Требования:

• Degree in Electrical Engineering, Electronics, Mechatronics, or similar
• Initial professional experience in technical support, ideally within the healthcare or medical technology sector
• Experience with X-ray imaging systems and/or scanner technology is a plus
• Special knowledge in radiation protection is an advantage
• Strong knowledge of IT, computer systems, networking and technical troubleshooting
• Excellent analytical, troubleshooting and problem-solving skills
• Independent, structured and solution-oriented approach to work
• Strong customer focus and excellent communication skills in French and English, both written and spoken
• Willingness to travel up to 80% in your region, including overnight stays and occasional international assignments
• Confident user of Microsoft Office, Salesforce experience is an advantage
• Valid driver's license is required

Additional Information

• Supportive and collaborative international team
• Meaningful work with a lasting impact on medical technology
• Company car, smartphone, laptop - also for private use
• Flexible working hours as well as home office, Monday to Friday
• Comprehensive training and continuing education opportunities
• Well-structured onboarding program to ensure a smooth and successful start
• Regular team events