Support Specialist

Brainlab; United States; À distance; USD 61 000 - 84 000; Plein temps

Avantages offerts par ce poste

Company car

Phone

Laptop (private use)

Flexible working hours

Training & continuing education

Résumé du poste

Brainlab seeks a home-office based Field Service Engineer to support radiotherapy and radiosurgery systems across Europe, based in Warsaw. The role requires installation, diagnosis, maintenance and repair of complex devices, with extensive travel and customer interaction.

You will collaborate with clinical staff, ensure calibration and preventive maintenance, and coordinate with trainer teams to deliver excellent service across Spain, Portugal and other European regions.

Qualifications

• Degree or certification in Medical Physics or equivalent.
• Strong knowledge of informatics and networking topics.
• Good knowledge of linear accelerators is an advantage.
• Experience in service/maintenance in robotics or electro-mechanics.
• Proficiency in English and Polish (written and spoken).
• Excellent social, teamwork and self-management skills.
• Willingness to travel ~80% of the time.
• Motivated self-starters with interpersonal skills and ability to work independently.

Responsabilités

• Install radiotherapy and radiosurgery systems for customers in your region and Europe.
• Provide after-sales service including diagnosis, maintenance and repairs.
• Calibrate equipment and perform preventive maintenance.
• Interact with customers and communicate technical information clearly.
• Coordinate training with dedicated trainer teams to ensure customer satisfaction.

Connaissances

Medical physics

Networking

IT diagnostics

English

Polish

Travel readiness

Self-motivation

Formation

Medical Physics degree or certification

Outils

IT infrastructure

Description du poste

Описание:

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

Задачи:

From the initial planning phase to the treatment of the patient, the Brainlab solutions in the field of oncology allow clinical personnel to deliver faster and more precise treatments. Our radiosurgery systems, such as Novalis powered by Truebeam, are able to deliver non-invasive treatments in just a few minutes and can treat cancerous or non-cancerous tumors anywhere in the body. Thanks to their unique technology which adapts the shape of the beam to match the form of the tumor, Brainlab technologies provides physicians with the certainty that the most appropriate dose is dispensed to the patient while protecting the healthy cellular tissue. To help our customers in the field of radiotherapy and radiosurgery, Brainlab is looking for a home office based field service engineer in Warsaw. As a Support Specialist RT your main task will include: to install the radiotherapy and radiosurgery systems for the customers in your region and in Spain, partly also in Portugal and other countries in Europe to provide after-sales service for our radiotherapy and radiosurgery systems, including diagnosis tasks as well as service, maintenance and repairs to act as the technical Brainlab face to the customer by communicating efficiently with the clients, understanding any problems which arise and responding in the most appropriate manner to conduct routine calibrations as well as preventive maintenance services to make our customers - e.g. physicist Team - familiar with Brainlab products; further customer training is then performed by a dedicated trainer team to provide full service satisfaction to clients

Требования:

• You have a Degree/Certification in Medical Physics, Medical Dosimetry, radiation therapy technicians or equivalent
• You have a very good knowledge in the field of informatics as well as experience in diagnosing issues in IT infrastructure and networking topics
• Your good knowledge of linear accelerators is also an advantage for this position
• Prior experience in service/maintenance in the field of robotics and/or electro mechanics
• Proficiency of English and Polish both written and spoken are a necessity to be successful in this position
• Excellent social, team-work and self-management skills
• You are highly flexibility and would be willing to travel around 80% of the time for your position
• Motivated self-starters with excellent interpersonal skills and the ability to work independently

Additional Information

A mutually-supportive, international team Meaningful work with a lasting impact on medical technology Company car, cell phone, laptop - also for private use Flexible working hours as well as homeoffice Comprehensive training and continuing education opportunities

Contact person: Ayline Föll