Support Specialist II

Unitas Consulting LLC; Baton Rouge (LA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k with matching

Paid time off (PTO)

Dental insurance

Vision insurance

Remote work from home opportunities

Job summary

Unitas Consulting LLC is seeking a Support Specialist II in Baton Rouge. The role involves IT support for clients and staff, both on-site and at client locations, with on-call duties and travel as needed.

The ideal candidate has 2–5 years of IT experience, strong troubleshooting, and familiarity with Windows/macOS environments, email systems, and VoIP. A proactive, team-oriented approach is required.

Qualifications

• Basic hardware and software troubleshooting (In person, Remote, Phone Support).
• Documentation and Ticket Management for reported support incidents.
• Basic user account management, password resets, add/delete email accounts.
• Desktop and Server Administration (Windows 10 and Server 2012-2019).
• Low level training and instruction when necessary.
• Working knowledge and experience with basic switching and routing.
• Basic VoIP telephony experience and administration.
• Desktop OS: Windows 10 and Mac OS.
• Server OS: Server 2012-2019
• Office Suite: 2019/Office 365
• Email: Google Workspace and Office 365, Microsoft Exchange
• AntiVirus: BitDefender, Windows Defender
• Backup: Carbonite, Cloudberry, and Veeam
• Cloud Services: Dropbox, OneDrive, OpenDNS, Ninite, and Cloudflare.

Responsibilities

• Interact with customers, vendors, and co-workers in a kind and friendly manner.
• Meet deadlines under budget and on-time.
• Maintain a neat and tidy working environment.
• Provide on-site or remote IT support as needed.
• Assist with office IT operations and deployments.
• Maintain documentation and ticket tracking for incidents.

Skills

Hardware troubleshooting

Software troubleshooting

Ticket management

User account management

Windows 10 admin

Mac OS support

VoIP administration

Email platforms

Office 365

Antivirus tools

Backup tools

Cloud services

Education

High School Diploma or higher

2-5 years IT experience preferred

Tools

Windows 10

Server 2012-2019

Mac OS

Office 2019/Office 365

Google Workspace

Microsoft Exchange

BitDefender

Windows Defender

Carbonite

Cloudberry

Veeam

Dropbox

OneDrive

Job description

Support Specialist II

Department: Technical

Employment Type: Full Time

Location: Baton Rouge

Description

• Communicate effectively and efficiently to clients and co-workers.
• Be self-managed and self-motivated.
• Possess excellent time management skills.
• Maintain a positive mental attitude and be a part of the solution, not the problem.
• Interact with customers, vendors, and co-workers in a kind and friendly manner.
• Meet deadlines under budget and on-time.
• Maintain a neat and tidy working environment.

Additional Information:

• Work Location: Baton Rouge, LA and surrounding areas – either in the ITinspired office or as staff augmentation at client’s place of business.
• Travel: Some travel might be necessary. Travel expenses are reimbursed.
• Hours of Operation: Weekdays from 8am to 5pm, on call support as needed.
• Reporting to Work: Report to our office unless dispatched ahead of time.
• Reimbursements: Mileage traveled for all work related activities is reimbursed along with any client purchases not made on company credit cards.

Education Requirements

• High School Diploma or higher.
• 2-5 years IT experience preferred.
• Additional technical training and/or experience can substitute for education requirements.

Skills, Knowledge and Expertise

Required Experience

• Basic hardware and software troubleshooting (In person, Remote, Phone Support).
• Documentation and Ticket Management for reported support incidents.
• Basic user account management, password resets, add/delete email accounts.
• Desktop and Server Administration (Windows 10 and Server 2012-2019).
• Low level training and instruction when necessary.
• Working knowledge and experience with basic switching and routing.
• Basic VoIP telephony experience and administration.
• Desktop OS: Microsoft Windows 10 and Mac OS.
• Server OS: Microsoft Server 2012-2019
• Office Suite: 2019/Office 365
• Email: Google Workspace and Office 365, Microsoft Exchange.
• AntiVirus: BitDefender, Windows Defender
• Backup: Carbonite, Cloudberry, and Veeam
• Cloud Services: Dropbox, OneDrive, OpenDNS, Ninite, and Cloudflare.

Preferred Experience:

• Server Administration: Active Directory, Group Policy, SQL, Exchange, SCCM, SharePoint.
• SAN/NAS: Synology and QNAP.
• Virtualization: VMware and Hyper-V.
• Networking: Cisco, Dell, HP, Juniper, Ubiquiti, pfSense, Microtik, Sonicwall
• VoIP: Allworx, Cisco, Mitel, Broadvoice, Ring Central, NEC, Polycom

Benefits

• Mileage reimbursement at the current IRS reimbursement rate
• Health/Gym Membership reimbursement up to $25.00 per month.
• Company Paid Time Off (PTO/UTO).
• Company Wellness Program and Initiatives.
• Company paid Health insurance plan (POS Copay or HSA).
• Company paid Dental insurance plan.
• Company paid Vision insurance plan.
• Company paid Employee Assistance Program.
• Company paid Accidental Death & Dismemberment Insurance.
• Company paid Short-Term and Long Term Disability Insurance.
• Company paid Life Insurance Policy for $100,000.00.
• Company Retirement package is 401k with 6% matching on first $100,000.00 of salary.
• Company paid Technical training when available and approved by management.
• Company paid Technical certification vouchers are provided for Microsoft, VMware, Cisco, and Juniper certification exams approved by management.
• Company paid Costco Corporate Membership.
• Quarterly Bonus Structure based on job performance.
• Employee of the Quarter program with Bonus.
• Casual Friday Dress Code.
• Pet Friendly Office.
• Remote work from home opportunities.
• Monthly and Quarterly company paid socials and events.