Information Technology Support Specialist

EPITEC; Plainfield (IL); On-site; USD 37,000 - 39,000; Full time

Job summary

EPITEC in Plainfield, IL is seeking an IT Support Specialist to provide onsite support for internal staff, covering hardware, software, networking, printers, and onboarding. You will serve as the primary point of contact, handling tickets and both in-person and remote assistance.

The role offers a contract-to-hire path after 90 days, with a 3-2-2 schedule (3 days 8am-5pm, CST; 2 days 10am-7pm) and 27–28.50 USD per hour. A customer-focused, professional demeanor is essential.

Qualifications

• 2+ years in IT support or related customer service roles.
• Onsite support at location with CST schedule.
• Degree preferred but not required.
• IT certifications preferred but not required.
• Equivalent education/experience considered.

Responsibilities

• Provide onsite and remote IT support for hardware, software, networking, and printers.
• Troubleshoot desktop, laptop, Windows, and basic network issues.
• Install software, drivers, updates, and workstation apps.
• Set up and configure new laptops and hardware.
• Assist with new-hire onboarding and equipment setup.
• Monitor systems and escalate when needed.
• Manage support tickets via internal ticketing system and chat.
• Be a friendly, customer-focused IT resource onsite.
• Maintain professionalism in fast-paced or quiet environments.

Skills

Hardware troubleshooting

Windows OS

Printer troubleshooting

Networking basics

VPN support

Customer service

Communication skills

Teamwork

Education

IT-related degree preferred

Job description

Details

Contract to hire role, eligible for conversion to direct hire after 90 days, fully onsite

Pay Rate

$27.00 - 28.50/hr. with benefit inclusions

3 days weekly 8am – 5pm CST, 2 days weekly 10am – 7pm CST

Job Summary

The IT Support Specialist provides onsite IT support for internal employees, serving as the primary point of contact for technical needs at the assigned location. This role supports hardware, software, networking, printers, new-hire onboarding, and general troubleshooting in a customer-focused office environment. Support is provided both in person and remotely through chat and an internal ticketing system.

Responsibilities

• Provide onsite and remote technical support for hardware, software, networking, and application issues.
• Troubleshoot and resolve desktop, laptop, printer, Windows, and basic network-related problems.
• Install and configure software, print drivers, utilities, updates, and other workstation applications.
• Issue, assemble, configure, replace, and maintain laptops and related hardware.
• Support new-hire onboarding and equipment setup.
• Monitor systems, identify technical issues, and take appropriate corrective action.
• Manage technical support tickets and cases through an internal ticketing system and chat.
• Serve as an approachable, customer-focused onsite IT resource for employees.
• Maintain professionalism and effective customer service in both fast-paced and lower-volume environments.

Years Of Experience And Education

• 2+ years of relevant IT, technical support, and/or customer service experience required.
• 2+ years of customer service experience preferred.
• Degree in IT or a related field preferred but not required.
• Relevant IT certifications are preferred but not required.
• Equivalent combinations of education and relevant experience will be considered.

Skills Required

• Hands-on hardware troubleshooting, configuration, and laptop assembly experience.
• Strong working knowledge of Windows operating systems and Microsoft Office.
• Desktop, laptop, and printer troubleshooting skills.
• Understanding of networking concepts and basic network troubleshooting.
• Strong customer service, interpersonal, and communication skills.
• Ability to manage multiple technical issues and support requests in a demanding environment.
• Friendly, approachable demeanor with the ability to represent IT professionally.
• Ability to work effectively both independently and as part of a team.
• VPN support experience preferred.
• Ability to maintain a flexible work schedule based on business needs.