Support Specialist - Extended (7/7)

Paragon Leasing L.P.; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) retirement plan with quarterly

Job summary

Paragon Leasing L.P. is seeking a Service Support Specialist to secure capacity for booked freight using company assets and alternate modes of transportation. You will schedule, relay, and resolve issues for drivers, contractors, and carriers on a national level.

The role follows a 7/7 schedule: Tuesday–Monday, 6:00pm–7:00am, requiring strong communication, load planning, and responsive problem-solving across regions.

Qualifications

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word.
• Transportation/Logistics experience
• Ability to handle high volumes of inbound email
• Effective presentation skills

Responsibilities

• Professional internal and external communication with drivers via phone calls and system messages
• Planning loads for assigned market areas and/or customer accounts
• Pairing trucks that are empty and/or unloading soon with freight needing to be picked up, and confirm assignments with drivers
• Balancing and maintaining trailer pool inventory by routing outbound drivers in surplus regions to deficit areas with surging coverage needs
• Load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers.
• Generating regular and ad-hoc reporting as required

Skills

Outlook

Excel

Word

Communication

High-volume email handling

Education

Bachelor's degree from an accredited university

Tools

AS/400

Job description

Department:

Operations

Job Description:

JOB SUMMARY : We are seeking to hire a Service Support Specialist , a role that is responsible will be responsible for securing enough capacity for booked freight using company assets and alternative modes of transportation (rail, over the road), as well as scheduling, relaying, and resolving problems for drivers, contractors, and/or carriers on a national level.

Please note, this is a 7/7 schedule: Tuesday-Monday 6:00pm-7:00am.

JOB DESCRIPTION:

Key Responsibilities:

• Professional internal and external communication with drivers via phone calls and system messages
• Planning loads for assigned market areas and/or customer accounts
• Pairing trucks that are empty and/or unloading soon with freight needing to be picked up, and confirm assignments with drivers
• Balancing and maintaining trailer pool inventory by routing outbound drivers in surplus regions to deficit areas with surging coverage needs
• Load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems typically include truck mechanical problems, traffic or weather issues, or customer directed shipment changes
• Generating regular and ad-hoc reporting as required

QUALIFICATIONS:

Minimum Qualifications:

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word
• Transportation/Logistics experience
• Ability to handle high volumes of inbound email
• Effective presentation skills

Preferred Qualifications:

• Bachelor's degree from an accredited university
• Knowledge of time/distance geography
• Some familiarity with AS/400 operating system
• Capable of working in a demanding, deadline-driven environment with competing priorities and a focus on delivering projected results
• Well organized and communicative with a high degree of initiative and independent execution

Medical, Vision, Dental, Supplemental, Life Insurances available + 401(k) retirement plan and quarterly match.

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.