Support Specialist Customer Service I

Arkansas Blue Cross and Blue Shield; Fayetteville (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Club Blue onsite gym

Green Leaf Grill onsite restaurants

Wellness incentives

Job summary

Arkansas Blue Cross and Blue Shield is seeking a Customer Service Support Specialist to answer the telephone switchboard and greet customers in a retail environment. The role includes assisting the regional office team with administrative tasks and serving internal and external customers.

The position requires a high school diploma and at least one year of customer service experience, with proficiency in Outlook, Word, and Excel.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience.
• Experience assisting customers via telephone and in-person in a customer-oriented environment.

Responsibilities

• Administrative support including handling faxes, reporting, database maintenance, member correspondence, inventory and hospitality area upkeep.
• Customer service: assist customers with inquiries, process payments, take messages, direct calls, log service inquiries, and schedule appointments.
• Deliveries to postal services; valid driver’s license with acceptable driving record.
• Performs other duties as assigned.

Skills

Active Listening

Conflict Resolution

Decision Making

External Collaboration

Interpersonal Communication

Logical Thinking

Oral Communication

Administrative Activities

PC Software

Personal Organization

Problem Sensitivity

Process Information

Punctuality

Researching

Sound Judgment

Written Communication

Education

High school diploma or equivalent

Job description

Job Summary

Customer Service Support Specialist answers the telephone switchboard and greets customers in a retail environment. Incumbent also assists the regional office team with administrative support function serving internal/external customers and prospective customers.

Requirements

Education

High school diploma or equivalent.

Experience

Minimum one (1) year customer service experience dealing with customers via telephone and in-person. Experience performing supportive functions in a customer-oriented environment.

ESSENTIAL SKILLS & ABILITIES

Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel Skills

• Active Listening
• Conflict Resolution
• Decision Making
• External Collaboration
• Interpersonal Communication
• Logical Thinking
• Oral Communications
• Performing Administrative Activities
• Personal Computer (PC) Software
• Personal Organization
• Problem Sensitivity
• Process Information
• Punctuality
• Researching
• Sound Judgment
• Written Communication

Responsibilities

• Administrative Support: Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area.
• Customer Service: Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls. Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members. Conducts initial research of service inquiries and forwards for appropriate handling.
• Makes deliveries to postal services. Valid driver’s license with acceptable driving record.
• Performs other duties as assigned.

Certifications Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type Regular ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.

Why? We Love our Employees

At Arkansas Blue Cross, we care about the health, wellness, and education of our employees. We offer many great incentives such as:

• Tuition reimbursement.
• Club Blue, a free, onsite gym to encourage exercise.
• Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
• Incentives for wellness education and exercise

We Love our Culture

The average tenure is 10 years with hundreds of employees having been here 15 years or longer. Our inclusive culture brings employees together to connect while celebrating our differences.

We Love our Community

Our employees often volunteer within their communities, at charity events, walks and runs, schools and nonprofits. When disasters strike, our employees help wherever they are needed. It’s just another way we show that Blue cares.