Strategic Account Executive

Arkansas Blue Cross Blue Shield; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Arkansas Blue Cross Blue Shield seeks a Strategic Account Executive to serve as the executive liaison to national clients, focusing on growth, retention, and oversight of service delivery. This leader provides market insights on healthcare policy and trend dynamics to guide client strategies.

Minimum 10 years in consulting, sales, or national account management; Bachelor's degree required or five years' equivalent experience; Arkansas life & health license within three months; AHIP designations

Qualifications

• Bachelor’s degree in Business, Management, or related field; five years’ relevant experience if no degree.
• Minimum 10 years’ experience in consulting, sales or account management in the national account market.
• State Insurance License (Arkansas Life and Disability Insurance) within three months of hire.
• AHIP designations: PAHM, FAHM, CHC, or CLU.

Responsibilities

• Lead executive relationships with national clients and review performance with senior leaders.
• Develop multi-year strategic account plans and identify growth opportunities.
• Oversee service delivery, ensure client satisfaction, and drive renewals and upsell opportunities.
• Provide market insights on healthcare policy, trends, and cost containment to clients.

Skills

Executive-level communication

Strategic relationship management

Strategic planning

Business growth & retention

Contract negotiations

Industry knowledge

English communications

Education

Bachelor’s degree in Business/Management

Job description

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.

Job Summary

The Strategic Account Executive (SAE) serves as the executive liaison to national clients by acting as a strategic relationship leader. Emphasis will be placed on business growth and retention, in addition to providing oversight of service and delivery to clients. The executive will also provide market and industry insight in regard to healthcare policy, benefit trends, and market dynamics in addition to counsel on emerging healthcare trends, cost containment strategies, and employee engagement.

Requirements

EDUCATION

Bachelor’s degree in Business, Management, or related field. In lieu of degree, five (5) years’ relevant experience will be considered.

LICENSING/CERTIFICATION

• State Insurance (Arkansas Life and Disability Insurance) License within three (3) months of hire
• Professional designations from AHIP such as Professional - Academy of Healthcare Management (PAHM), Fellow - Academy of Healthcare Management (FAHM), Certified Health Consultant (CHC), or Certified Life Underwriter (CLU)

Strategic Relationship Leader

• Serve as the executive liaison to national clients,establishand nurture relationships with senior-level decision makers (VP level up to C-suite)
• Develop multi-year strategic account plans tailored to each client’s evolving needs and industry trends
• Lead high-level client meetings to review performance, discuss strategic opportunities, and introduce innovative healthcare initiatives
• Business Growth and Retention
• Responsible for contract renewal andupsell/cross-selling opportunities
• Partner with product team to introduce new offerings and enhance client value
• Lead renewal negotiations with consultive and data-driven approach

Oversight of Service and Deliver y

• Ensure superior client experience by guiding internal teams (account manager, clinical and operational) on the execution of service commitments
• Advocate for the client internally while ensuring operational compliance and risk mitigation
• Monitor delivery metrics, resolve complex service issues, and identify opportunities for process improvement

Market and Industry Insight

• Stay current on healthcare policy, benefit trends, and market dynamics affecting large and jumbo employers
• Provide strategic counsel to clients on emerging healthcare trends, cost containment strategies, and employee engagement

EXPERIENCE

Minimum 10 years’ experience in consulting, sales or account management in the national account market.

SKILLS

• Executive-level communication and relationship building
• Strategic thinking and long-term planning
• Financial and business acumen
• Collaborative influence across multiple departments within the organization

Skills

• Active Listening
• Annual Planning
• Business Acumen
• Business Influence
• Client Needs Assessments
• Coaching Others
• Critical Thinking
• Decision Making
• English Communications
• Financial Acumen
• Insurance Management
• Interpersonal Relationships
• Microsoft Office Development
• Negotiation Planning
• Oral Communications
• Presentation Delivery
• Professional Judgement
• Relationship Based Sales
• Researching
• Sales Growth
• Service Oriented
• Strategic Business Focus
• Strategic Counseling
• Written Communication

Responsibilities

• Business Growth and Retention
  Responsible for contract renewal and upsell/cross selling opportunities
  Partners with product team to introduce new offerings and enhance client value
  Leads renewal negotiations with consultive and data-driven approach
• Market and Industry Insight
  Stays current on healthcare policy, benefit trends, and market dynamics affecting large and jumbo employers
  Provides strategic counsel to clients on emerging healthcare trends, cost containment strategies, and employee engagement
• Oversight of Service and Delivery
  Ensures superior client experience by guiding internal teams (account manager, clinical and operational) on the execution of service commitments
  Advocates for the client internally while ensuring operational compliance and risk mitigation
  Monitors delivery metrics, resolves complex service issues, and identifies opportunities for process improvement
• Performs other job duties as assigned.
• Strategic Relationship Leader
  Serves as the executive liaison to national clients, establishes and nurtures relationships with senior level decision makers (VP level up to C-suite)
  Develops multi-year strategic account plans tailored to each client’s evolving needs and industry trends
  Leads high-level client meetings to review performance, discuss strategic opportunities, and introduce innovative healthcare initiatives

Certifications

Arkansas Insurance License Life & Health - Arkansas Insurance Department, Professional, Academy for Healthcare Management (PAHM) - American Health Insurance Plans (AHIP)

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.