Support Specialist - Bilingual Arabic

HungerRush; Houston (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for enthusiastic Customer Support Specialists to join their remote team. This role offers the chance to assist restaurant owners and customers with account management and order inquiries, ensuring a seamless experience. As part of a dynamic environment, you will utilize your bilingual skills in English and Arabic to provide top-notch support while managing calls and tickets through a CRM system. If you thrive in a fast-paced setting and are ready to make a difference in the restaurant industry, this opportunity is perfect for you.

Qualifications

• Fluent in English and Arabic with strong communication skills.
• Experience in call center or food industry is a plus.

Responsibilities

• Manage inbound and outbound calls to assist customers and restaurants.
• Document correspondence and troubleshoot minor product issues.

Skills

Effective written and verbal communication skills

Strong critical thinking/problem solving skills

Bilingual (English and Arabic)

Self-directed/self-motivated

Education

High school diploma (or Equivalent)

Tools

CRM (customer relationship management portal)

Windows operating environment

Job description

Who We Are

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com

Position Summary:

We are seeking friendly and motivated Customer Support Specialists to serve our customers and restaurant owners by providing assistance regarding account management or order inquiries. This could include changes to their account, minor updates to their menu, or inquiries about an order.

This is a 100% Remote role

**CURRENTLY LOOKING TO FILL OUR AFTERNOON TO EVENING SHIFT**

TIMES in CST:

11:30-8pm, 12:30-9pm, 1:30-10pm, 2:30-11pm

Essential Responsibilities and Duties:

• Our Bilingual Inbound Support Specialist is expected to excel at the following responsibilities and activities:
• Take inbound calls from either the customer or the restaurant
• Make outbound calls to customers or restaurants to follow up on acknowledgement errors
• Manage incoming tickets generated from email or text via CRM (customer relationship management portal)
• Return calls for any voicemails that a ticket is generated for
• Minor troubleshooting product or service problems reported by the customer or the restaurant
• Route calls/tickets to appropriate channels if necessary
• Facilitate and document accurate correspondence between the restaurant and customers
• Miscellaneous clerical duties

Qualifications:

• Education:
• Minimum – High school diploma (or Equivalent)
• Experience:
• Fluent in English
• Fluent in Arabic
• Must be available for evening and weekend shifts
• Effective written and verbal communication skills
• Strong critical thinking/problem solving skills
• Efficient in operating a computer in a Windows based environment

• Call Center Experience a plus
• Food Industry Experience a plus
• Self-directed/self-motivated

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Internet Publishing