Application Support Specialist

SIERTEK LTD; Dayton (OH); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the defense sector is seeking a Senior Application Support Specialist to manage application issues and ensure smooth operations of MMO products. This remote position requires a bachelor's degree and relevant experience. Join a team committed to high integrity and continual improvement in service delivery.

Qualifications

• 3-5 years of experience in application support or a similar role.
• Strong issue resolution and user engagement skills are essential.

Responsibilities

• Manage user-reported issues with MMO products and services.
• Coordinate with application experts for issue escalation.
• Maintain records of support interactions.

Skills

User engagement

Issue resolution

Documentation

Communication

Education

Bachelor’s degree in Communications, Event Management, or Business Administration

Job description

SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.

SierTeK Ltd. is seeking an APPLICATION SUPPORT SPECIALIST to support a REMOTE opportunity.

Position Overview

We are seeking a Senior Application Support Specialist to manage and resolve application issues, engage with users, and ensure smooth operation of MMO products and services in a government or defense setting.

Key Responsibilities

• Manage user-reported issues with MMO products and services, including issue triage, investigation, and resolution.
• Coordinate with application and domain experts for issue escalation and resolution.
• Gather and document detailed information from end users to facilitate troubleshooting.
• Maintain detailed records of support interactions and track metrics for timely resolution.
• Improve and update self-help resources for users.

Qualifications

• Bachelor’s degree in a relevant field such as Communications, Event Management, or Business Administration.
• 3-5 years of relevant experience in application support or a similar role.

SierTeK is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We welcome applicants regardless of race, color, religion, sex, national origin, disability, protected Veteran status, gender identity, or sexual orientation.

If you require assistance or accommodations due to a disability, please contact us at 1+833.743.7835.