Support Specialist - $22.00 - $30.00 per hour

7Seventy; United States; On-site; Full time

Benefits offered by this job

Competitive hourly compensation

Comprehensive benefits package

Opportunities for professional growth

Job summary

A recruiting agency is seeking a Customer Solutions Support Specialist to provide front-line technical support to corporate customers. The role involves managing support requests, troubleshooting issues, and ensuring compliance with service level agreements. The ideal candidate should have an associate's degree or equivalent experience, along with at least 2 years in the travel industry using GDS, and strong problem-solving skills. This position offers competitive hourly compensation and remote work opportunities within the United States.

Qualifications

• 2+ years of experience using a travel industry GDS.
• At least 1 year of experience in a customer service or client support role.
• Familiarity with managed online booking tools.

Responsibilities

• Triage and distribute incoming technical support cases.
• Monitor cases for compliance with SLAs.
• Collaborate with internal teams to resolve client issues.

Skills

Problem-solving

Verbal communication

Written communication

Time management

Technical support

Education

Associate’s degree or equivalent work experience

Tools

GDS (Sabre preferred)

Concur

Microsoft Excel

CRM systems

Job description

As a Customer Solutions Support Specialist, you will provide front-line support to corporate customers by managing, prioritizing, and coordinating technical support requests related to company products and services.

This is a customer-facing role that focuses on problem resolution, case triage, and cross-functional collaboration to ensure issues are resolved efficiently and within service level agreements.

Key Responsibilities

• Triage and distribute incoming technical support cases by accurately identifying issues, priorities, and trends.
• Monitor cases to ensure compliance with department and company SLAs.
• Conduct business and technical discovery to gather missing information needed for resolution.
• Collaborate with internal teams to resolve client issues and track cases through completion.
• Escalate cases when necessary and communicate outcomes to appropriate stakeholders.
• Serve as backup support for online support channels and assist with special projects as needed.

Qualifications

• Associate’s degree or equivalent work experience.
• 2+ years of experience using a travel industry GDS (Sabre preferred).
• Familiarity with managed online booking tools (Concur preferred).
• At least 1 year of experience in a customer service or client support role.
• Intermediate proficiency in Microsoft Excel.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities in a fast-paced environment.
• Highly organized with strong attention to detail and time management skills.
• Ability to quickly learn industry processes, terminology, and evolving technologies.
• Experience using CRM systems is a plus.

What We Offer

• Competitive hourly compensation with annual earning potential.
• Remote work within the United States.
• Comprehensive benefits package including medical, dental, vision, and retirement options.
• A collaborative, people-first culture focused on service excellence and innovation.
• Opportunities for professional growth and skill development.