Customer Service Specialist – Travel Support

excitingtravelnow; Severn (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive training and ongoing support

Flexible work schedule

Opportunity for growth within the travel industry

Team-oriented culture with leadership support

Job summary

excitingtravelnow is seeking a motivated Customer Service Specialist to enhance the travel experience for clients in Severn, Maryland. This role will involve assisting with travel-related inquiries, coordinating reservations, and ensuring effective communication throughout the planning process.

Ideal candidates will possess strong communication skills and organizational abilities, with an interest in travel being a plus. The position offers comprehensive training, a flexible work schedule, and opportunities for growth.

Qualifications

• Excellent written and verbal communication skills are essential.
• Strong organization and time-management abilities are required.
• Ability to work independently in a remote environment is beneficial.

Responsibilities

• Communicate with clients regarding travel requests and questions.
• Provide guidance on travel options, timelines, and next steps.
• Assist with reservation coordination and follow-up communication.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Customer service experience

Interest in travel

Job description

Position Overview

We are looking for a motivated Customer Service Specialist to support clients and deliver a high-quality travel experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

Key Responsibilities

• Communicate with clients regarding travel requests and questions

• Provide guidance on travel options, timelines, and next steps

• Assist with reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Maintain organized records of client interactions

• Follow company policies and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Ability to work independently in a remote environment

• Customer service, administrative, or hospitality experience preferred

• Basic computer and internet skills required

• Interest in travel is beneficial

What We Provide

• Comprehensive training and ongoing support

• Flexible work schedule

• Opportunity for growth within the travel industry

• Team-oriented culture with leadership support