Customer Service Specialist – Travel Support

excitingtravelnow; Pittsburgh (Allegheny County); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Comprehensive training

Flexible schedule

Growth opportunities

Team culture

Job summary

ExcitingTravelNow is seeking a motivated Customer Service Specialist to support clients and deliver a high-quality travel experience. This remote role focuses on answering travel questions, coordinating details, and maintaining clear communication throughout the planning process.

You will manage reservations, guide clients on options and timelines, and keep accurate records while upholding company policies.

Qualifications

• Excellent written and verbal communication skills.
• Strong organization and time-management abilities.
• Ability to work independently in a remote environment.
• Customer service, administrative, or hospitality experience preferred.
• Basic computer and internet skills required.
• Interest in travel is beneficial.

Responsibilities

• Communicate with clients regarding travel requests and questions.
• Provide guidance on travel options, timelines, and next steps.
• Assist with reservation coordination and follow-up communication.
• Ensure accuracy of client information and travel details.
• Maintain organized records of client interactions.
• Follow company policies and service standards.

Skills

Communication

Organization

Remote work

Customer service

Basic computer skills

Job description

Position Overview

We are looking for a motivated Customer Service Specialist to support clients and deliver a high-quality travel experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

Key Responsibilities

• Communicate with clients regarding travel requests and questions

• Provide guidance on travel options, timelines, and next steps

• Assist with reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Maintain organized records of client interactions

• Follow company policies and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Ability to work independently in a remote environment

• Customer service, administrative, or hospitality experience preferred

• Basic computer and internet skills required

• Interest in travel is beneficial

What We Provide

• Comprehensive training and ongoing support

• Flexible work schedule

• Opportunity for growth within the travel industry

• Team-oriented culture with leadership support