Support Specialist

Talentify; Town of Texas (WI); Hybrid; USD 48,000 - 65,000; Full time

Job summary

Talentify is seeking a Support Specialist for a remote role based in Wisconsin. You will manage supplier relations, confirm POs, track back orders, and support expediting with accuracy and excellent service.

This position relies on SAP/ECC, Kinaxis, PRMS, and standard office tools to document actions, prioritize work, and communicate updates to planners and receiving teams.

If you are proactive, detail oriented, and enjoy problem solving in a collaborative environment, apply now.

Qualifications

• Back-up support when a Planner / Buyer is absent.
• Strong customer service experience.
• Good problem solving and decision making skills.
• Experience with computer systems including Excel and Word; ERP familiarity (PRMS, ECC/SAP, Kinaxis) preferred.

Responsibilities

• Confirm POs and follow up on past due / back orders; assist with expedites.
• Document actions using reporting tools and work group mailbox.
• Manage all Purchase orders placed through SAP/ECC as Stock Transport Orders.
• Coordinate with planners and receiving plants on status, discrepancies, and ETA.
• Provide updates on component status and backlog to stakeholders.

Skills

Customer service

Problem solving

Decision making

Education

High School Diploma or GED

Technical certification in related field

Tools

Excel

Word

PRMS

ECC/SAP

Kinaxis

Job description

About this job

Our client, a Clinical company, is looking for a Support Specialist for their Remote location.
Responsibilities:

• Supplier relations on a tactical level to confirm PO’s, follow up on Past Due / Back Orders and assist with Expedites.
• Using Reporting Tools to prioritize and document actions.
• Work Group Mailbox to document in-coming PO confirmation
• Reach out to Suppliers that do not provide confirmations
• Work Past Due PO lines and updated ETA/ Tracking information
• Assist with Back Order Follow up for Root Cause and get- well information
• Manage discrepancies with Planner; pricing, UOM.
• Work with receiving plants on Receiving Discrepancies
• Using tools to prioritize work and document actions
• Manage all Purchase orders placed through SAP/ ECC as Stock Transport Orders.
• Verifying DN drops and Goods Issued.
• Assist Planner / Buyer with Component status updates on the Planner Dashboard
• Work with Distribution planners to obtain back-order ETA and track shipments

Requirements:

• Provide Back Up support when a Planner / Buyer is absent
• Good Customer Service Experience
• Good Problem Solving / Decision making Skills
• Experience with Computer systems, Excel, Word
• PRMS, ECC/SAP, Kinaxis Preferred
• High School Diploma, GED or technical certification in related field or equivalent experience required.

Why Should You Apply?

• Referral Program
• Excellent growth and advancement opportunities

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