Sales Support

Power & Telephone Supply Company; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Power & Telephone Supply Company in Piperton, TN is seeking an entry-level Sales Support professional to assist Account Managers with customer needs and handle orders and quotes. This on-site, full-time role supports on-time delivery and open order reporting, coordinating with suppliers and internal teams.

The ideal candidate has strong Excel and Word skills, solid organization, communication, and problem-solving abilities, and a high school diploma or GED. Training provided and room for growth.

Qualifications

• High School Diploma or GED required.
• Entry-level position with on-site duties.
• Pro-active communication with suppliers.

Responsibilities

• Supports Account Managers with customer needs.
• Enters customer orders and quotes as needed.
• Works OTD (On Time Delivery) Exceptions assigned to Sales Support.
• Works Open Order Reports, internal and/or external, as needed.
• Processes Customer Support cases.
• Prepares and assigns cases to quality for corrective action and/or analysis.
• Prepares and submits Rebate Set-Up Requests.
• Prepares and submits Item Set-Up Requests.
• Works with AR to reconcile outstanding invoices, as appropriate for select accounts.
• Proactively communicates with suppliers to obtain the most accurate ship dates and tracking information.
• Reviews supplier acknowledgements to ensure pricing, quantities, shipping locations, and items ordered are correct.
• Coordinates with suppliers, purchasing and accounting to resolve invoice/shipment discrepancies, creating expedite cases as needed.
• Identifies process improvements to increase efficiency or customer satisfaction.
• Other tasks as assigned.

Skills

Excel

Word

General computer skills

Organizational skills

Problem solving

Math aptitude

Attention to detail

Communication skills

Independent work

Teamwork

Education

High school diploma

Job description

Job Category: (4) Support, Sales Operations

Requisition Number: SALES001463

• Posted : August 26, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Piperton, TN (Corporate Office)
Piperton, TN 38017, USA

Description

Key Responsibilities:

• Supports Account Managers with customer needs.
• Enters customer orders and quotes, as needed.
• Works OTD (On Time Delivery) Exceptions assigned to Sales Support.
• Works Open Order Reports, internal and/or external, as needed.
• Processes Customer Support cases.
• Prepares and assigns cases to quality for corrective action and/or analysis.
• Prepares and submits Rebate Set-Up Requests.
• Prepares and submits Item Set-Up Requests.
• Works with AR to reconcile outstanding invoices, as appropriate for select accounts.
• Proatively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information.
• Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations,a nd items ordered.
• Coordinates with suppliers, purchasing and accounting departments to help resolve invoice or shipment discrepancies which includes creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary.
• Assists in identifying process improvements that may increase efficiency or improve customer satisfaction.
• Other tasks as assigned.

Required Skills:

Microsoft Excel & Word, General Computer Skills, Organizational skills, Problem-Solving Skills, Mathematical aptitude, Attention to Detail, Good Communication Skills, Works well independently & in group environments.

High School Diploma (or GED).

Required Experience:

This is an entry-level position.

Note:

The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above.

The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description.

Qualifications

Skills

Preferred

Microsoft Office Skills

Expert

Education

Required

High School or better in High School or GED.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.