Applications Specialist : Hybrid 8a-5p EST Monday - Friday

Prism Medical Products, LLC; Elkin (NC); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Comprehensive training

Employee discounts

Job summary

PRISM Home Medical Supply Specialists is seeking an Applications Specialist for a hybrid schedule. You will serve as the frontline support for users, troubleshoot application issues, and coordinate with vendors to resolve problems promptly.

The role calls for attention to detail, strong communication, and the ability to document solutions and train end users. Join a team focused on reliable patient care and continuous improvement within a fast-paced environment.

Qualifications

• High school education required.
• Associate’s degree in technology-related field or equivalent experience.
• SQL or database experience is a plus.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and able to communicate effectively.

Responsibilities

• Serves as the primary point of contact for users experiencing application-related issues, providing timely and professional support.

Skills

Attention to detail

Multitasking

Verbal communication

Written communication

Office software proficiency

Education

Associate’s degree in technology-related field

High School Education

Tools

SQL/database experience

Job description

Applications Specialist : Hybrid 8a-5p EST Monday - Friday

Description

At Prism Medical Products, we're not just offering jobs, we're building careers!

As part of our dynamic team, you'll be empowered to make a meaningful impact every day. Whether you're on the frontlines of patient care, operations, or support services, you'll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions.

We're searching for motivated individuals to elevate our expertise, support our mission, and help deliver outstanding results. Join us to thrive in a fast-paced, collaborative environment that values growth, collaboration, innovation, and delivering an exceptional client experience. If you're ready for a fulfilling, long-term career that makes a real difference, we'd love to hear from you!

Prism CARES for Our Employees!

We don't just say it, we show it. Prism CARES represents our commitment to combining access, resources, and expertise to support our employees while they support our patients and providers.

C - Cultivating growth and balance: We empower personal and professional development through comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.

A - Access to industry-leading benefits: From 401(k) matching and tuition assistance to company-paid holidays and employee engagement events, we offer the tools and perks you need to succeed.

R - Resources for success: With tailored coaching, professional development programs, and training opportunities, we're committed to helping you achieve your goals.

E - Expertise and support: You'll benefit from unmatched onboarding, advanced learning resources, and insights developed from real-world experience.

A Day in the Life of an Application Support Specialist

• Serves as the primary point of contact for users experiencing application-related issues, providing timely and professional support.
• Troubleshoots software, system, and user-access issues, identifying root causes and implementing effective solutions.
• Monitors support requests and manages tickets through resolution while maintaining established service level expectations.
• Assists with application configuration, testing, upgrades, and implementations to ensure optimal system performance.
• Collaborates with internal departments and third-party vendors to investigate and resolve technical issues.
• Documents support activities, troubleshooting steps, system changes, and resolutions accurately within designated systems.
• Provides end-user training and guidance on software functionality, best practices, and new system enhancements.
• Maintains user accounts, security access, and permissions in accordance with company policies and compliance requirements.
• Assists in identifying opportunities for process improvement and system optimization to enhance operational efficiency.
• Creates and updates user guides, knowledge base articles, and support documentation.
• Escalates complex issues as necessary while maintaining ownership and communication throughout the resolution process.
• Supports software testing efforts for new releases, upgrades, and enhancements to ensure systems function as intended.
• Demonstrates exceptional customer service by effectively communicating with employees, patients, providers, and business partners.
• Promotes a positive team environment through collaboration, communication, and a commitment to continuous improvement.
• Adheres to all company policies and procedures related to employment, safety, security, privacy, and compliance. Reports any concerns of non-compliance immediately to management.
• Performs other duties and special projects as assigned by management.

Position Requirements

Education/Experience/Knowledge Requirements:

• High School Education Required
• Associate’s degree in a technology-related field or equivalent experience; SQL or database experience a plus.
• Strong attention to detail, multitasking skills, and ability to meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office (Outlook, Excel, Word, Access) with experience in composing and proofreading materials.
• Effective verbal and written communication skills, able to collaborate across teams.
• Ability to manage competing tasks while maintaining productivity.
• Flexible to work outside regular hours to address urgent issues or meet deadlines.

Full-Time/Part-Time Full-Time

Shift Days

Position Applications Specialist

Exempt/Non-Exempt Non-Exempt

About the Organization PRISM Home Medical Supply Specialists provides seamless delivery of wound care, urological and ostomy supplies. PRISM is one of the fastest growing Home Medical Supply Specialists in the industry and has a reputation of excellence for dedicated service to patients, health care professionals and industry partners.
PRISM welcomes talented, motivated, and progressive-thinking professionals to contribute to the company's reputation of excellence! As one of the fastest growing companies in the industry, PRISM offers employees the opportunity to establish a growing and successful career. PRISM's comprehensive training program and autonomous work environment gives individuals the ability to develop personally and professionally. As PRISM continues to grow, we are constantly looking for dynamic, top talent to add to our great team!

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.