Support Specialist

ZENITH INFOTEK LLC; North Carolina; Hybride; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible work from home

Résumé du poste

The Support Specialist will assist the NOVAtime Time & Attendance platform administration, maintenance, and daily operations, partnering with product, engineering, payroll, and operations to coordinate work and resolve issues.

This contract role in Atlanta offers remote-friendly options and requires experience with Time & Attendance or payroll platforms, incident management, integrations, and strong stakeholder communication.

Qualifications

• Experience supporting a Time & Attendance or payroll-related platform (UKG or NOVAtime preferred).
• Experience supporting incidents, creating change controls, and maintaining knowledge content (ServiceNow preferred).
• Experience with integration and middleware tools (IBM MQ and ITX preferred).
• Strong coordination, documentation, and stakeholder communication skills.
• Familiarity with Azure DevOps for work management.
• Familiarity with AI productivity tools such as Copilot, Power Apps, and Power Automate.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Understand the NOVAtime and/or Workforce platform - user functionality, configurations, reports, etc.

Connaissances

Time & Attendance experience

Incident management

Documentation

Stakeholder communication

Multi-priority management

Remote troubleshooting

Outils

IBM MQ

ITX

ServiceNow

Azure DevOps

Copilot

Power Apps

Power Automate

Description du poste

Job Title: Support Specialist

Location: Atlanta, GA
Duration: 6+ Months (Contract)
Interview: Video Interview

UKG is very important

Role Summary

The Support Specialist will support the administration, maintenance, and day-to-day operations of the NOVAtime Time & Attendance platform. This role partners with product, engineering, payroll, and operations teams to coordinate work, manage requests, and ensure timely resolution of system issues and changes.

Key Responsibilities

• Understand the NOVAtime and/or Workforce platform - user functionality, configurations, reports, etc.
• Support NOVAtime and/or Workforce incidents - triage, provide technical support, troubleshoot remotely and engage on-site technician or vendor (as needed)
• Execute configuration changes as requested by Operations
• Create or update existing integrations with upstream or downstream systems
• Monitor daily and weekly data integrations, ensure successful runs
• Maintain documentation, status reports, and issue logs
• Act as a liaison between vendor and business stakeholders
• Assist with audits, compliance checks, and payroll-related support activities.

Required Qualifications

• Experience supporting a Time & Attendance or payroll-related platform (UKG or NOVAtime preferred)
• Experience supporting incidents, creating change controls, and maintaining knowledge content (ServiceNow preferred)
• Experience with integration and middleware tools (IBM MQ and ITX preferred)
• Strong coordination, documentation, and stakeholder communication skills
• Familiarity with Azure DevOps for work management
• Familiarity with AI productivity tools such as Copilot, Power Apps, and Power Automate
• Ability to manage multiple priorities in a fast-paced environment

Flexible work from home options available.