UKG Workforce Management Specialist - Functional Support

Compunnel, Inc. (old); Frisco (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Compunnel, Inc. seeks an experienced UKG Functional Consultant to provide expert support for UKG Workforce Management within an AMS engagement.

You will transition knowledge, stabilize operations, and continuously improve processes while ensuring timely resolution of functional issues affecting timekeeping, scheduling, accruals, and payroll. The role requires hands-on UKG configuration, strong stakeholder collaboration across HR, Payroll, IT, and vendors, and a focus on service readiness,

Qualifications

• 8+ years of experience working with UKG/Kronos Workforce Management in enterprise environments.
• Strong functional expertise in UKG WFM business processes and configurations.
• Proven ability to provide L2/L3 production support and AMS engagements.
• Experience handling timekeeping, attendance, accruals, and payroll related workflows.
• Familiarity with ITIL processes for Incident, Problem, Change, Release, and Knowledge Management.

Responsibilities

• Provide functional expertise and production support for UKG WFM solutions.
• Participate in transition and knowledge transfer with business SMEs and owners.
• Perform functional configuration of UKG components and workflows.
• Analyze incidents and perform RCA to determine permanent fixes.
• Support payroll-critical processes including timecard validation and pay-rule processing.
• Coordinate with HR, Payroll, IT, and vendors to resolve issues within SLAs.

Skills

UKG/Kronos WFM

Time & Attendance

Scheduling

Payroll processes

Incident management

ITIL familiarity

Tools

ServiceNow

Job description

The UKG Functional Consultant will provide functional expertise and production support for enterprise UKG Workforce Management solutions within an AMS engagement. The role will support transition, knowledge acquisition, stabilization, steady-state support, and continuous improvement while ensuring stable application operations and effective resolution of complex functional issues. The consultant will work closely with business, HR, Payroll, IT, technical teams, vendors, and application stakeholders to support business-critical workforce and payroll processes, deliver enhancements, perform functional configuration, and identify opportunities for service and process improvement.

Key Responsibilities

• Participate in transition and knowledge transfer sessions with incumbent teams, business SMEs, and application owners.

• Understand the existing UKG landscape, business processes, configurations, interfaces, integrations, customizations, and dependencies.

• Review and validate SOPs, runbooks, knowledge articles, configuration documentation, known-error databases, and operational procedures.

• Perform reverse knowledge transfer and demonstrate readiness for independent application support.

• Identify knowledge gaps, operational risks, dependencies, and documentation gaps during transition.

• Support service readiness and transition-to-steady-state activities.

• Provide L2/L3 functional support for UKG Workforce Management applications.

• Analyze, troubleshoot, and resolve functional incidents and service requests within agreed SLAs.

• Support business-critical processes related to timekeeping, scheduling, attendance, accruals, leave, and payroll.

• Investigate complex production issues and collaborate with technical teams and UKG/vendor support as required.

• Perform Root Cause Analysis (RCA) for recurring and high-impact incidents and recommend permanent corrective actions.

• Support Incident, Problem, Change, Release, and Knowledge Management processes.

• Maintain accurate ticket updates and provide timely communication to business stakeholders.

• Configure and maintain pay rules, work rules, accrual policies, schedules, attendance rules, and related UKG functional components.

• Analyze business requirements and translate them into UKG functional solutions.

• Perform impact analysis for configuration changes and enhancements.

• Prepare functional specifications and configuration documentation.

• Coordinate with technical teams for integrations and technically dependent enhancements.

• Support minor enhancements and continuous improvement initiatives through the complete change lifecycle.

• Prepare functional test scenarios and test cases.

• Perform functional, regression, integration, and post-deployment validation.

• Support SIT and UAT and coordinate defect resolution.

• Validate production changes following releases and deployments.

• Support UKG patches, releases, upgrades, and platform changes from a functional perspective.

• Support payroll-critical processes including timecard validation, approvals, pay-rule processing, accruals, and payroll interfaces.

• Investigate and resolve timekeeping and payroll-impacting issues within critical timelines.

• Coordinate with HR, Payroll, Operations, and technical teams during business-critical processing windows.

• Analyze incident trends and identify opportunities to reduce recurring issues.

• Recommend configuration, process, and operational improvements.

• Identify opportunities for automation, ticket reduction, shift-left, and self-service.

• Improve knowledge articles, SOPs, troubleshooting guides, and support documentation.

• Contribute to service improvement plans and operational excellence initiatives.

• Participate in operational reviews and service governance meetings.

• Provide clear updates on incidents, problems, changes, risks, and enhancements.

• Work closely with business users, HR, Payroll, IT teams, and other application support teams.

• Ensure adherence to agreed SLA/KPI and service management processes.

• Provide flexible support for business-critical activities outside regular business hours when required.

• Support payroll-critical processing, financial close cycles, production deployments, major incidents, system upgrades, releases, and other critical business events.

• Participate in planned weekend or extended-hours support based on business needs.

Required Qualifications

• 8+ years of relevant experience in UKG/Kronos Workforce Management.

• Strong functional expertise in UKG Workforce Management business processes.

• Proven experience in enterprise production support and AMS engagements.

• Hands-on experience in UKG configuration and troubleshooting.

• Strong understanding of Time & Attendance, Scheduling, Accruals, and Payroll-related processes.

• Experience handling P1/P2 and other business-critical production incidents.

• Good understanding of ITIL processes, including Incident, Problem, Change, Release, and Knowledge Management.

• Strong analytical and Root Cause Analysis skills.

• Ability to work independently and manage multiple priorities.

• Strong written and verbal communication skills.

• Strong stakeholder and customer management capabilities.

Preferred Qualifications

• Experience with UKG Pro Workforce Management (UKG Dimensions).

• Experience with UKG Workforce Central.

• Experience supporting global or large-scale UKG environments.

• Experience with ServiceNow or similar ITSM platforms.

• Exposure to Agile delivery methodologies.