SUPPORT SERVICES WORKER

Buckelew Programs Inc; Santa Rosa (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Buckelew Programs Inc. in Santa Rosa, CA is seeking relief Support Services Workers for the Athena House program, a residential treatment program for women. You will assist detox counselors, support clerical/data entry tasks, maintain a clean, safe environment, manage inventory, and organize historical records.

Relief staff work day, swing, or overnight shifts. Responsibilities include monitoring cleanliness, tracking client movement, upholding confidentiality, attending trainings, and acting as

Qualifications

• High school diploma or equivalent required.
• At least one year of data entry and general clerical experience.
• Experience with mental health and/or co-occurring disorders preferred.
• Familiarity with AA/NA Twelve-Step programs strongly preferred.
• CAARR certification or enrollment in approved training is a plus.

Responsibilities

• Monitor facility cleanliness and safety, ensuring a welcoming environment.
• Track client movement in and out of the facility.
• Maintain professional boundaries and client confidentiality at all times.
• Participate in staff meetings and required training sessions.
• Support the program’s structure and mission in all aspects of the work.
• Serve as the designated medication management person on shift.
• Conduct monitoring every 30 minutes, including the MPR and restrooms.
• Perform every 6-hour vitals.
• Answer front desk calls and client questions.
• Inventory belongings for intakes on shift.
• Conduct UA testing for intakes as appropriate.
• Initiate calendar appointments as directed by counselors or management.
• Primary transport for clients, medication and other destinations as determined.

Skills

Data entry

Typing 45 WPM

Communication

Teamwork

Customer service

Driver's license

Education

High school diploma or equivalent

Tools

Data entry software

Job description

Work with great people doing great things! Join Buckelew Programs and play a pivotal role in making a meaningful impact on the lives of individuals facing mental health and substance use challenges in the North Bay.

We are hiring relief Support Services Workers to join our Athena House program, a residential treatment program for women. In this role, you will play a key role in ensuring the smooth operation of the facility by assisting detox counselors, supporting clerical and data entry tasks, maintaining a clean and safe environment, managing inventory, and organizing historical records. Through this work, the Support Services Worker contributes directly to a positive client experience and a workplace culture rooted in Buckelew’s mission and values. Relief staff work shifts as available and may be day, swing and overnight.

Responsibilities

• Monitor facility cleanliness and safety, ensuring a welcoming and hygienic environment.
• Track client movement in and out of the facility.
• Maintain appropriate professional boundaries and uphold client confidentiality at all times.
• Actively participate in staff meetings and required training sessions.
• Support the program’s structure and uphold its mission in all aspects of your work.
• Support Services Worker will always be the designated medication management person on shift.
• Conduct monitoring every 30 minutes including the MPR and all restrooms.
• Conduct every 6-hour vitals.
• Responsible for being positioned at the front desk and answering phone calls and client questions.
• Inventory belongings for any intakes on shift.
• Conduct UA testing for intakes as appropriate
• Initiate calendar appointments for clients at the direction of counselors or management
• Primary transport for clients, medication and other destinations as determined.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Minimum one year of experience in data entry and general clerical work.
• Experience working with individuals with mental health and/or co-occurring disorders is preferred.
• Familiarity with AA/NA Twelve-Step programs is strongly preferred.
• Certification as an Alcohol and Drug Counselor or enrollment in an approved training program (CAARR or equivalent) is a plus.

Skills & Abilities

• Intermediate computer proficiency, with data entry and typing skills (minimum 45 WPM).
• Strong verbal and written communication skills.
• Ability to multitask, work both independently and as part of a team.
• Compassionate, professional, and supportive approach with clients.
• Willingness to learn and grow in the role.
• First Aid/CPR certification preferred.
• Valid California driver’s license with a clean driving record preferred.
• If in recovery, must have at least two years of continuous sobriety.
• Flexible schedule required, including availability for weekends, evenings, or holidays as needed.

Physical Requirements

• Must be able to perform intermittent physical activities including stretching, bending, kneeling, squatting, reaching, pushing, pulling, grasping, and lifting up to 40 lbs.
• Extended physical activities include walking, driving, writing, standing, sitting, and hearing.
• Must be able to visually interpret information from printed and electronic sources.
• Must complete and pass a TB test in compliance with Department of Alcohol and Drug Programs requirements.

We are an Equal Opportunity Employer committed to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of all backgrounds, experiences, and perspectives.