TREATMENT SUPPORT SPECIALIST

Buckelew Programs; Santa Rosa (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Buckelew Programs in Santa Rosa, CA is seeking a Treatment Support Specialist to assist counselors by handling routine administrative tasks, enabling direct client care and therapeutic activities. You will help supervise clients, support medication administration, answer phones, and maintain organized shift documentation to keep daily operations running smoothly.

The role requires a high school diploma (GED acceptable), CADTP/CCAPP/CAADE certification within five years, and 1–3 months of related

Qualifications

• High school diploma or GED required.
• Must be registered or certified as an Alcohol and Drug Counselor through CADTP, CCAPP, CAADE, or another state-approved organization.
• 1–3 months of related experience and/or training preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Assist clients with self-administration of medications in accordance with program protocols.
• Answer incoming calls and direct inquiries appropriately.
• Respond to client requests and questions to minimize interruptions to counselors.
• Circulate throughout the facility to monitor activity and provide support.
• Prepare and organize client files for new admissions.
• Administer and document urine drug screens (UAs) as required.
• Perform clerical duties, including filing, copying, and other administrative support as needed.
• Maintain shift documentation and incident reporting; send shift reports to the Residential Team.

Skills

Interpersonal communication

Written communication

Microsoft Office

Reading comprehension

Teamwork

Independent work

Education

High school diploma or GED

Tools

Microsoft Office Suite

Documentation software

Job description

Job Details

• Level: Entry
• Job Location: Orenda - Santa Rosa, CA 95405
• Position Type: Full Time
• Education Level: High School
• Salary Range: $25.00 - $25.00 Hourly
• Job Category: Health Care

Work with great people doing great things! Join Buckelew Programs and play a pivotal role in making a meaningful impact on the lives of individuals facing mental health and substance use challenges in the North Bay.

As a Treatment Support Specialist, you will play a vital role in supporting counselors by handling routine administrative and operational tasks, ensuring they have the time and space to focus on direct client care, including groups, TCM and shift summaries. In this role, you will help maintain a smooth workflow and promote a structured, therapeutic environment for clients. Responsibilities include client supervision, medication support, answering phones, and assisting with various clerical and operational functions essential to daily program operations. Through this work, you will contribute directly to a positive client experience and a workplace culture rooted in Buckelew’s mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties represent the core responsibilities of this position and outline the scope of work expected. They are not intended to be a comprehensive list of all tasks. Additional related duties may be assigned as necessary to ensure effective program operation. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

• Assist clients with self-administration of medications in accordance with program protocols.
• Answer incoming calls and direct inquiries appropriately.
• Respond to client requests and questions to minimize interruptions to counselors.
• Circulate throughout the facility to monitor activity, provide support, and ensure compliance with program structure.
• Conduct and document client property searches during intake if no SSW on shift
• Maintain visual supervision of clients throughout shift to ensure safety and accountability.
• Ensure clients are in their rooms at designated times per program schedule.
• Prepare and organize client files for new admissions.
• Administer and document urine drug screens (UAs) as required.
• Perform clerical duties, including filing, copying, and other administrative support as needed.
• Maintain accurate and timely shift documentation, including incident reporting.
• Send shift reports to the “Residential Team” distribution list at the end of each shift.
• In the event of an emergency or distressed caller, contact the Assistant Director or Director unless credentialed to provide crisis counseling.
• Support facility operations by completing tasks specific to program needs.
• Perform other duties as assigned.

Qualifications Education & Experience

• High school diploma or GED required.
• Must be registered or certified as an Alcohol and Drug Counselor through CADTP, CCAPP, CAADE, or another state-approved organization.
• 1–3 months of related experience and/or training preferred.
• An equivalent combination of education and experience may be considered.

Skills & Abilities

• Strong interpersonal and communication skills.
• Ability to read, understand, and follow written instructions and policies.
• Basic writing skills for completing documentation and correspondence.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Ability to perform basic math functions (addition, subtraction, multiplication, division).
• Strong problem-solving abilities: able to adapt to changing needs and respond appropriately.
• Ability to work independently while being part of a team-oriented environment.
• Comfortable engaging with clients in a respectful, supportive, and professional manner.

PHYSICAL REQUIREMENTS

• Regularly sit, use hands/fingers, talk, and hear.
• Frequently stand and walk.
• Occasionally reach with arms/hands, stoop, kneel, crouch, crawl, taste, or smell.
• Able to lift and carry up to 25 pounds.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

CERTIFICATION REQUIREMENTS

• Employees in this role must maintain registration and pursue certification as an Alcohol and Drug Counselor through CADTP, CCAPP, or another state-approved certifying organization.
• Certification must be obtained within five (5) years of registration.
• Failure to maintain registration or certification may result in disqualification from continued employment.

Weare an Equal Opportunity Employercommitted to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of all backgrounds, experiences, and perspectives