SUPPORT SERVICES-UTILITY LEAD (FULL TIME)

TouchPoint Support Services; Austin (TX); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Disability Insurance

Life Insurance / AD

Commuter Benefits

FSAs

Pet Insurance

Identity Theft Protection

Employee Assistance Program

Discount Marketplace

Job summary

TouchPoint Support Services at Dell Seton Medical Center in Austin, TX is seeking a Support Services‑Utility Lead for a full‑time evening shift (3:00 PM–11:30 PM) with rotating weekends. Pay ranges from $16.00 to $18.25 per hour based on experience, with details discussed after interview.

You will assist supervisors, maintain quality standards through training and supervision, schedule coverage, and act as substitute shift supervisor when needed.

Qualifications

• Self-motivated, self-confident, self-aware with a service mindset.
• Strong customer-service orientation.
• Lead housekeeping experience preferred; training provided.
• Comfortable in a fast-paced, open-air environment and empathetic with individuals who rely on assistance.

Responsibilities

• Assist shift supervisors and department directors in day-to-day functions.
• Maintain high quality standards through training, support, and supervision of team members.
• Assign and complete daily schedules; cover shifts and adjust coverage during short staffing.
• Serve as substitute shift supervisor when absent.
• Conduct quality assurance surveys to ensure team standards are met.
• Monitor and report equipment issues or shortages.
• Perform customer and patient surveys; provide one-on-one service to enhance customer experience.
• Interact with patients/customers according to age-based competencies.
• Carry out additional duties as assigned by supervisor or director.

Skills

Self-motivated

Customer-service orientation

Lead housekeeping experience

Fast-paced environment empathy

Job description

Job Summary

Support Services‑Utility Lead – Full time

Location: Dell Seton Medical Center at UT, 1500 Red River Street, Austin, TX 78701.

Schedule: Full‑time (variable days, 3:00 PM to 11:30 PM); rotating weekends required. Hours may vary; more details after interview.

Pay: $16.00 – $18.25 per hour, based on experience.

Responsibilities

• Assist shift supervisors and department directors in the day‑to‑day functions of the department.
• Maintain high quality standards through training, support, and supervisory interactions with team members.
• Assign and complete daily schedules; cover shifts and adjust coverage during short staffing.
• Serve as substitute shift supervisor when absent.
• Conduct quality assurance surveys to ensure team standards are met.
• Monitor and report equipment issues or shortages.
• Perform customer and patient surveys; provide one‑on‑one service to enhance customer experience.
• Interact with patients/customers appropriately according to age‑based competencies.
• Carry out additional duties as assigned by supervisor or director.

Qualifications

• Self‑motivated, self‑confident, self‑aware self‑service mindset.
• Strong customer‑service orientation.
• One or more years of lead housekeeping experience preferred; training provided.
• Comfortable working in a fast‑paced, open‑air environment and empathic with individuals who rely on assistance.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits—Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Choice Auto and Home Program
• Medical, Dental, Vision (full‑time only)
• Life Insurance / AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Legal & Company Information

Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly and without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position with or without a reasonable accommodation.

Background screening may be required (Florida Level 2).

Touchpoint maintains a drug‑free workplace.

Applications are accepted on an ongoing basis until all openings for this position are filled.