HOUSEKEEPER LEAD (FULL TIME)

TouchPoint Support Services; Austin (TX); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Willing to train

Job summary

TouchPoint Support Services is hiring a full-time Housekeeper Lead for Dell Seton Medical Center at UT in Austin, TX. The role involves supervising night-shift housekeeping staff and ensuring unit cleanliness to meet standards.

Shifts run 10:30 PM–7:00 AM with rotating weekends; pay is $18.25 per hour. One or more years of lead experience is preferred, and the team will provide on-the-job training.

Qualifications

• One or more years of lead experience preferred.

Responsibilities

• Supervises, trains, and inspects housekeeping staff to meet unit standards.
• Ensures timely reporting and clocking in of staff; documents lateness.
• Resolves guest complaints to ensure satisfaction.
• Replaces for shifts and coordinates staff breaks.
• Maintains security of keys and assigns equipment where needed.
• Performs other duties as assigned.

Job description

We are hiring immediately for a full‑time Housekeeper Lead position at Dell Seton Medical Center at UT, 1500 Red River Street, Austin, TX 78701. Applications accepted online only.

Schedule: Full time, days may vary (10:30 PM to 7:00 AM), rotating weekends. Pay: $18.25 per hour.

Requirements: One or more years of lead experience preferred.

Perks: Willing to train.

Job Summary

Supervises, trains, and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit's standards and assists as necessary to ensure optimum service to guests.

Essential Duties and Responsibilities

• Provides quality service to customers by providing one‑on‑one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs, and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets to staff and reviews priorities. Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Assigns designated keys, radios and beepers to assigned staff. Maintains accurate record of such assignments and ensures security of keys.
• Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems. Instructs designated personnel to correct deficiencies.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team; exhibits professionalism with customers, fellow employees and others.
• Performs other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity, Legal Services, and Choice Auto and Home Program)
• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed remotely, click the following link for paid time off benefits information:
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Equal Opportunity Employer Statement

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. The company reserves the right to modify or change the essential functions of the job on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. Touchpoint maintains a drug‑free workplace.