SUPPORT SERVICES-UTILITY LEAD (FULL TIME)

TouchPoint Support Services; Birmingham (AL); On-site; USD 32,400 - 39,600; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Identity Theft Protection

Pet Insurance

Flexible Spending Accounts (FSAs)

Job summary

TouchPoint Support Services is seeking a full-time Support Services-Utility Lead in Birmingham, AL. This role involves assisting supervisory staff and ensuring quality through effective team management and customer service.

The ideal candidate will have prior support services experience, a commitment to excellent customer relations, and the ability to work a full-time schedule. Various benefits including health and retirement plans are offered.

Qualifications

• Prior support services experience preferred.
• Ability to train and support team members.
• Excellent customer service skills.

Responsibilities

• Assist supervisors in daily department functions.
• Deliver quality customer service.
• Monitor team performance and conduct surveys.

Skills

Supervisory experience

Customer service

Job description

Position Details

• We are hiring immediately for full‑time Support Services‑Utility Lead position.
• Address: UAB STV Birmingham - 810 St. Vincent's Drive, Birmingham, AL 35205. Note: online applications accepted only.
• Schedule: Full‑time schedule; Monday through Friday, 6:00 AM to 2:30 PM with alternating weekends. More details upon interview.
• Requirement: Prior support services and supervisory experience preferred.
• Perks: Willing to train!
• Fixed Pay Rate: $18.00 per hour.

Job Summary

Assist shift supervisors and department directors in the day‑to‑day functioning of the department. Maintain a high level of quality by training, supporting, supervising, and interacting with department team members. Ensure that all schedules are assigned and completed daily. Set a positive example for the department through professional interactions with team members, customers, patients, and families. Perform other duties as assigned by a supervisor or director. Actively participate in outstanding customer service and maintain respectful relationships with patients, families, employees, and all others in contact with the department.

Essential Duties and Responsibilities

• Deliver quality customer service to customers by providing one‑on‑one attention to detail.
• Provide assignments and assistance to team members.
• Demonstrate proper use of personal protective equipment in all aspects of job performance.
• Relieve shift supervisor in times of absence.
• Adjust or cover schedules as needed during times of short staffing.
• Ensure that team members maintain set standards by conducting quality assurance surveys.
• Monitor and report any equipment issues or shortages.
• Conduct customer and patient surveys.
• Interact with patients/customers in an appropriate manner in relation to age‑based competencies.
• Perform other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Touchpoint maintains a drug‑free workplace.