Support Services Specialist

Jonas Software; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Specialist who thrives in a fast-paced environment. This role involves engaging with customers to resolve issues, providing training, and ensuring they have the best experience with the company's solutions. You will be the voice of the company, making a positive impact on customer relationships while working collaboratively with cross-functional teams. If you are a friendly, adaptable self-starter with a passion for problem-solving and customer satisfaction, this is the perfect opportunity for you.

Qualifications

• 2+ years in a customer-facing role, preferably in SaaS.
• Technical software support experience is essential.

Responsibilities

• Support customers by resolving software and billing issues.
• Provide training for customers on system and processes.

Skills

Customer Support

Technical Support

Problem Solving

Communication Skills

Multitasking

Education

High School Diploma or equivalent

Job description

Job Description:

Nothing makes you feel better than making someone’s day or solving a customer’s problem. A fast-paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in on a complex issue and come up with a solution. You can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers. You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful.

Responsibilities:

1. Passionately supporting ClubOS’s commitment to creating an outstanding experience for each of our customers
2. Handling calls and email requests from customers, answering questions, working to resolve software and billing issues, ensuring our customers have the support they need to be successful
3. Ad-hoc system and process training for customers
4. Mastering the ClubOS and ASF solutions in order to provide customers with guidance on how to best use our products
5. Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
6. Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

Experience and Skills:

1. High School Diploma or equivalent
2. 2 years or more of experience in a customer-facing role, preferably in a SaaS environment
3. Technical software support experience
4. Must be friendly, professional, and committed to creating long-term relationships with our customers
5. Strong writing and phone skills.
6. Critical thinker and a willingness to problem-solve
7. A team player who performs well independently
8. Ability to multitask, take direction and execute with precision
9. Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Compensation: The target hourly rate for this role is $18-22 per hour for Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Business Unit: Club OS One

Scheduled Weekly Hours: 40

Number of Openings Available: 2

Worker Type: Regular