Support Services Specialist

Harbor; Toledo, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Harbor in Toledo is seeking a Support Services Specialist to provide front desk support and guest services in a busy clinic setting. This full-time, 40-hour-per-week role on 1st shift requires a professional demeanor and strong customer service.

You will handle phone and appointment tasks, collect payments, manage records, and coordinate with internal teams to ensure timely service. A high school diploma and proficient computer skills (Microsoft Office) are required; prior office experience is

Qualifications

• High school diploma or equivalent; two years of related office experience preferred.
• Ability to handle multiple-line phone system and busy waiting room simultaneously.
• Excellent customer service; ability to communicate clearly and effectively with diverse people; be a team player.
• Flexibility, strong multi-tasking and organizational skills; able to manage stress and maintain client confidentiality.
• Must be proficient and accurate in computer use, including Microsoft Office.

Responsibilities

• Answers calls in a professional, warm manner and transmits messages or takes accurate notes.
• Handles client appointments, including new, follow-up, cancellations, and rescheduling.
• Ensures clients are announced to appropriate staff and followed up in a timely manner.
• Schedules ongoing appointments for Harbor locations.
• Collects payments, reconciles cash, and prepares deposits or allocates cash drawer as assigned.
• Performs opening/closing duties and supports internal/external customers to ensure satisfaction.
• Monitors client information and updates records as needed; responds to emails and internal requests promptly.
• May float to other locations to accommodate client or agency needs.

Skills

Customer service

Communication

Team player

Multitasking

Organizational skills

Stress management

Confidentiality

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Harbor is seeking a Support Services Specialistto provide front desk support in the Toledo area.

Position is full-time, 40 hours per week, and 1st shift.

Education/Experience/Other Requirements:

• High school diploma or equivalent required with two years of closely related office experience strongly preferred.
• Ability to handle multiple-line phone system and busy waiting room simultaneously.
• Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
• Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
• Ability to manage stress and maintain client confidentiality.
• Must be proficient and accurate in computer use, including Microsoft Office.

Essential Job Competencies/Primary Duties:

• Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s Vision XXI service excellence efforts. Transfers calls to Voice Mail or takes accurate written messages and proper and prompt delivery.
• Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
• Ensures that clients are announced to appropriate staff person; Provide any necessary follow-up and ensure the client is attended to in a timely manner.
• Schedules ongoing appointments for other Harbor locations.
• Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
• Performs opening/closing duties as assigned.
• Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• Distributes mail as assigned.
• Verify client information and scan updated insurance information into the client record.
• Monitor client flags for support related issues at time of visit
• Respond to email, Teams and written requests from other depts in a timely manner
• Attends support staff and other meetings as appropriate and serves on office committees as assigned.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• May float to other locations to accommodate client or agency need.
• Follows crisis prevention and intervention protocols.
• Accepts and completes other duties as assigned.

About Harbor:

• A leading provider of mental health and substance use treatment forover 100 years
• 350+ clinical staffserve over24,000 clientsacross multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, andmore!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

No License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.