Patient Access & Scheduling Specialist

Harbor Brand; Sylvania Township (OH); On-site; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Generous paid time off

Tuition and professional license reimbursement programs

Clinical supervision hours offered

Job summary

A leading healthcare provider in Kentucky is seeking a full-time Patient Access Specialist to join their Toledo team. This role involves delivering excellent customer service, managing appointment schedules, and maintaining client information accurately. The ideal candidate should possess an Associate’s degree or relevant experience, have strong data entry skills, and be proficient in Microsoft Outlook and Word. The organization offers comprehensive benefits, including medical, dental, and generous paid time off, providing a rewarding work environment for motivated individuals.

Qualifications

• An Associate’s degree in business or closely related field, preferred.
• Previous data entry experience is required.
• Excellent customer service skills required.
• Flexibility and ability to multi-task 3 or more tasks simultaneously.
• Must be proficient in computer use, including Microsoft Outlook and Word.

Responsibilities

• Deliver excellent customer service according to company standards.
• Answer calls in a professional and courteous manner.
• Engage callers and manage appointment scheduling.
• Obtain admission information from clients.
• Follow up on scheduling of referrals.

Skills

Excellent customer service skills

Data entry experience

Organizational skills

Communication skills

Computer proficiency (Microsoft Outlook, Word)

Education

Associate's degree in business or related field

Job description

Harbor is seeking a Patient Access Specialist to join our Toledo team!

Position is full-time, 40 hours per week.

Education/Experience/Other Requirements:

• An Associate’s degree in business or closely related field, preferred. May substitute previous experience in medical/mental health administrative support services in lieu of associate’s degree
• Previous data entry experience is required.
• Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
• Flexibility, ability to multi-task 3 or more tasks simultaneously, and excellent organizational skills also required
• Ability to adhere to strict client confidentiality standards and policies
• Must be proficient and accurate in computer use, including Microsoft Outlook and Word.

Essential Job Competencies/Primary Duties:

• Delivers excellent customer service in the manner prescribed by the company's customer service standards and takes appropriate action as necessary to clearly understand and resolve client needs on first call, whenever possible.
• Answers all calls in a professional, engaging, warm, courteous, and efficient manner in accordance with organization’s Vision with regards to service excellence efforts. Transfers calls or takes accurate written messages for proper and prompt delivery, when necessary.
• Engages all callers and follows call through to completion scheduling into electronic health record including new appointments, hospital discharge appointments, follow-up appointments, cancellations, referrals and rescheduling.
• Obtains and enters into the computer system the admission information during initial and on-going client contact according to Harbor policy.
• Receives and completes all necessary follow-up including scheduling of all referrals assigned.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• Recognize and respond appropriately to crisis situations by referring to a clinical therapist, a manager, Urgent Care , or police emergency services.
• Work from any assigned location.
• Keep current with communication via contact notes
• Assist in the training of co-workers, students and volunteers in admission procedures.
• Verify Medicaid insurances and direct clients who may need additional funding through the Board of Mental Health.

About Harbor:

• A leading provider of mental health and substance use treatment forover 100 years
• 350+ clinical staffserve over24,000 clientsacross multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, andmore!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!

Qualifications

Education

Required

Associates or better.

Licenses & Certifications

Preferred

No License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.