Financial Counselor

Harbor; Toledo (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Generous paid time off

Tuition reimbursement programs

Employee referral bonuses

Job summary

A leading healthcare provider in Toledo is seeking a Financial Counselor to handle revenue cycle tasks ensuring accurate claim submissions and payments. The ideal candidate will have a background in medical billing or related fields, with strong customer service and communication skills. Responsibilities include managing client accounts, preparing collections paperwork, and maintaining payment agreements. Benefits include medical coverage, a retirement plan with match, and generous paid time off.

Qualifications

• Certificate in Medical Billing or an associate degree in business, healthcare, accounting, or closely related field required.
• Demonstrated knowledge of health/behavioral health billing procedures preferable.
• Strong customer service skills and effective communication skills required.

Responsibilities

• Receive incoming questions from clients, payers and/or clinicians regarding client accounts.
• Prepare paperwork for self-pay accounts to be sent to collections.
• Initiate and process monthly payment agreements for clients.

Skills

Customer service

Attention to detail

Effective communication

Microsoft Office 365

Electronic health record systems

Education

Certificate in Medical Billing or associate degree in business, healthcare, accounting

Job description

Description

Harbor is seeking a Financial Counselor to join the Toledo team! This position is responsible for timely, effective and efficient revenue cycle tasks to ensure accurate claim submission and receipt of payment.

Job Details

Harbor is seeking a Financial Counselor to join the Toledo team! This position is responsible for timely, effective and efficient revenue cycle tasks to ensure accurate claim submission and receipt of payment.

Position is full-time, 40 hours per week.

Education/Experience/Other Requirements

• Certificate in Medical Billing or an associate degree in business, healthcare, accounting, or closely related field required, or may substitute two years related experience in lieu of degree or certification.
• Demonstrated knowledge and understanding of health/behavioral health billing procedures and eligibilities for third-party providers preferred.
• Strongly prefer prior experience in customer service and behavioral health setting.
• Must have strong attention to detail and be able to communicate effectively with various individuals.
• Strong customer service skills and effective communication skills required.
• Competent computer/PC skills using Microsoft Office 365, Excel, and electronic health record systems.
• Must be able to establish daily work priorities and work independently and efficiently to meet deadlines.
• Must be honest, dependable, self-disciplined, organized and be able to work well as a team member.

Essential Job Competencies/Primary Duties

• Receives incoming questions from clients, payers and/or clinicians regarding client accounts; initiates data submission for any additional information needed, and interprets information back to the client, payer and/or clinician.
• Prepares paperwork for self-pay accounts to be sent to collections and adjusts self-pay balances when accounts are sent to collections.
• Initiates, processes, and maintains monthly payment agreements for clients.
• Generates and works aging reports for client balances, effectively keeping accounts current and sending outstanding balances to collections in a timely manner.
• Maintains monthly statement process and completes all tasks required for statement submission.
• Submits monthly statement file to vendor each month and monitors any issues with files submitted.
• Monitors and investigates client statement issues including bad addresses, incorrect and insufficient information.
• Processes and maintains client bankruptcy notices to ensure compliance with appropriate policies and procedures.
• Maintains current knowledge regarding public payers, third-party and first-party payment procedures and regulations.
• Responsible for reviewing closed cases for client overpayments and submitting requests for client refunds.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.

About Harbor

• A leading provider of mental health and substance use treatment for over 100 years.
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year.
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

Benefits

You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Employee referral bonuses
• Ability to make a difference in your community!