SUPPORT SERVICES SPECIALIST

University of Iowa

Iowa City (IA)

Hybrid

USD 38,000 - 47,000

Full time

3 days ago

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Job summary

The University of Iowa Health Care is seeking a full-time Support Services Specialist in the Health Information Management department. The role focuses on releasing, scanning, importing, and faxing confidential patient medical records.

The position requires a hybrid work arrangement within Iowa and includes weekend hours; training occurs onsite at the HSSB. Responsibilities include processing ROI requests, ensuring HIPAA compliance, maintaining Epic ROI tracking, and coordinating with clinical

Qualifications

Bachelor’s degree or relevant years of education and experience.
1 year experience with medical records/health information.
1 year customer service experience.
Knowledge of release of information laws and HIPAA guidelines.
Experience processing release of information requests.
Knowledge of medical terminology.
Proficiency with Microsoft Office, Teams, Zoom.
Excellent verbal and written communication.

Responsibilities

Process ROI requests for PHI for external requesters and facilities.
Ensure ROI processing complies with state/federal laws and policies.
Record ROI activities in Epic Release of Information Tracking System.
Route ROI requests to appropriate UI Health Care departments.
Create audit trails of ROI requests in Epic tracking systems.
Communicate with clinical departments about incomplete records.
Answer calls via Avaya system and manage inquiries.
Scan/import medical records into Epic with accuracy.
Request records via Medical Records Tracking System.

Skills

Medical records

HIPAA knowledge

Customer service

Computer skills

Epic tracking systems

Education

Bachelor's degree

Tools

Epic Release of Information

Epic MyChart

Avaya phone system

Microsoft Office Suite

Job description

Support Services Specialist, Health Information Management Department, Emergency Services Division, University of Iowa Health Care, Health Care Support Services Building (HSSB)

The Department of Health Information Management at the University of Iowa Health Care is seeking a full-time, Support Services Specialist. This position will be responsible for medical record activities with primary duties to include releasing, scanning, importing and faxing confidential patient medical record information. Regular schedule includes working Saturday and Sunday.

This position location is in Coralville, IA and eligible to participate in remote work (hybrid within Iowa). Remote work must be performed at an offsite location within the State of Iowa. Training will be held ONSITE at the Health Care Support Services (HSSB) building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training and meeting required performance standards. Successful candidates must comply with requirements of the remote work program and related policies. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.

Benefit Highlights

The University of Iowa offers a generous benefits package, including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits.

Job Code

PVD1

Percent of Time

100%

Schedule

Monday-Wednesday 12:00-8:30pm, Saturday & Sunday 8:00am-4:30pm

Location

Coralville, IA

Annual Salary

$42,392.00 to commensurate

Key Areas of Responsibility

Process release of information (ROI) requests for patient protected health information (PHI) for requesters and facilities outside UI Health Care
Process release of PHI in accordance with State and Federal laws, HIPAA Guidelines, and UI Health Care policies and regulations
Record receipt of ROI request and associated activities to process ROI request in Epic Release of Information Tracking System
Forward ROI requests for PHI to other UI Health Care departments to ensure ROI processing of completed request
Create audit trail of ROI requests forwarded and completed by other UI Health Care departments who process a portion of ROI request within the Epic Release of Information Tracking System
Communicate and follow up with clinical departments and providers regarding incomplete or missing medical record documentation
Answer telephone calls via Avaya phone system
Accurately scan or import medical record documents into Epic
Request medical records via Medical Records Tracking System in Epic, to include request of records from off-site storage vendors
Process and respond to Epic MyChart InBasket messages to ROI requests, patient questions or complaints, forward messages to appropriate departments or divisions for follow-up
Performs other projects and tasks as assigned

As part of performing the key areas of responsibility and competencies described above, staff members are expected to meet reasonable standards of work quality and quantity, as well as expectations for attendance established by their supervisor. Staff members are also expected to comply with policies governing employee responsibilities and conduct, including those contained in the University Operations Manual.

Qualifications

Education Required

A bachelor’s degree or relevant years of education and experience.

Experience Required

One year experience working with medical records and health information
One year customer service experience
Knowledge of release of information state and federal laws and HIPAA Guidelines
Experience processing release of information requests
Knowledge and understanding of medical terminology
Knowledge and proficiency with computer applications, i.e. Microsoft Office Suite, Teams, Zoom
Excellent verbal and written communication skills
Knowledge of copier machine and fax machine utilization

Desirable Qualifications

Three or more years working with medical records and health information
Three or more years of customer service experience
Knowledge of U Health Care medical record and health information functions
Knowledge and use of Epic Release of Information tracking system
Knowledge and use of Epic Medical Records tracking system
Relevant experience working in Health Information Management or Medical Records Department
Education/course work in Health Information Management
Knowledge of UI Health Care policies and procedures
Certification as RHIT or RHIA through nationally recognized credentialing body

Position and Application Details

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education/credential verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact molly-becker@uiowa.edu.

Applicant Resource Center

Need help submitting an application or accepting an offer? Support is available. The Applicant Resource Center is available by appointment. Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.

Additional Information

Classification Title: Support Services Specialist
Appointment Type: Professional and Scientific
Schedule: Full-time
Work Modality Options: Hybrid with the possibility of full Remote in the future

Compensation