Support Services Operations Lead

TCN Behavioral Health Services, Inc.; United States; Vor Ort; USD 52.000 - 80.000; Vollzeit

Zusammenfassung

TCN Behavioral Health Services, Inc. is seeking a Support Services Assistant Manager to oversee the daily operations of the Support Services Department, focusing on excellent customer service and smooth front desk operations.

You will assist in managing appointment scheduling, reminders, and reports from the EHR system, while ensuring 100% accuracy in demographics, insurance info, and payments. Collaboration with clinicians and leadership is essential.

Qualifikationen

• Education required as stated: High School Diploma or Equivalent.
• Experience in front office or related field preferred.
• Demonstrated data entry skills and excellent customer service.

Aufgaben

• Oversee day-to-day operations of Support Services with emphasis on customer service.
• Assist in coordinating scheduling, reminders, and appointment confirmations.
• Ensure front desk processes and patient check-ins are accurate and timely.
• Assist in managing reports from EHR and software systems.
• Monitor staff compliance with policies and service standards.
• Support supervisors in performance reviews and staff meetings.

Kenntnisse

Computer literacy

Name recognition

Number recognition

Project management

Interpersonal skills

Customer service

Data analysis

Leadership abilities

Active listening

Reading comprehension

Critical thinking

Emotional stress management

Ausbildung

High School Diploma or Equivalent

Tools

Carelogic

Jobbeschreibung

TCN Behavioral Health Services, Inc. is seeking a Support Services Assistant Manager to oversee the daily operations of the Support Services Department, focusing on excellent customer service and smooth front desk operations.

You will assist in managing appointment scheduling, reminders, and reports from the EHR system, while ensuring 100% accuracy in demographics, insurance info, and payments. Collaboration with clinicians and leadership is essential.