Customer-Driven Support Services Lead

Tcn Behavioral Health Services Inc; Bellefontaine (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

TCN Behavioral Health Services Inc in Bellefontaine, OH seeks an Assistant to the Manager of Support Services. You will oversee daily operations with a strong emphasis on exceptional customer service, front desk activities, scheduling, and EHR reporting.

Responsibilities include ensuring accurate client data, processing payments, coordinating staff coverage, and supporting leadership initiatives and CQI measures. Strong communication and data entry skills are essential.

Qualifications

• High School Diploma or Equivalent required.
• Minimum two years of front office experience preferred.
• Demonstrated data entry and excellent customer service skills.

Responsibilities

• Oversee day-to-day operations of the Support Services Department with emphasis on customer service.
• Greet and assist clients and verify demographics, insurance, and documentation with high accuracy.
• Process client payments and enter data into the system, providing receipts.
• Coordinate scheduling and reporting from the EHR and current software system.
• Assist in staff supervision and coverage planning for support staff and call center.

Skills

Customer service

Data entry

Interpersonal skills

Project management

Computer literacy

Name recognition

Number recognition

Leadership abilities

Education

High School Diploma or Equivalent

Tools

Carelogic

Job description

TCN Behavioral Health Services Inc in Bellefontaine, OH seeks an Assistant to the Manager of Support Services. You will oversee daily operations with a strong emphasis on exceptional customer service, front desk activities, scheduling, and EHR reporting.

Responsibilities include ensuring accurate client data, processing payments, coordinating staff coverage, and supporting leadership initiatives and CQI measures. Strong communication and data entry skills are essential.