Support Services Lead - Front Desk & Scheduling

Tcn Behavioral Health Services; Bellefontaine (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

TCN Bellefontaine is seeking a motivated individual to assist the Manager of Support Services and cover for other Supportive Services staff during breaks and vacancies. You will interact professionally with clients, visitors, vendors, and staff while helping oversee daily operations with a focus on customer service.

Responsibilities include monitoring appointment reminders, managing reports from the EHR, and ensuring accuracy in client information and payments.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: Minimum of two years of experience in a front office setting or related field preferred.
• Demonstrated data entry skills; name recognition skills; number recognition skills; excellent customer service skills.

Responsibilities

• Oversee day-to-day operations of the Support Services Department with emphasis on customer service.
• Assist in monitoring software reminders for appointments and ensure timely confirmations or cancellations.
• Assist in downloading reports from EHR and uploading to the software system as scheduled.
• Cooperate with supervisory staff to ensure accurate client demographics and insurance documentation.

Skills

Interpersonal skills

Customer service

Data analysis

Project management

Computer literacy

Name recognition

Number recognition

Education

High School Diploma or Equivalent

Job description

TCN Bellefontaine is seeking a motivated individual to assist the Manager of Support Services and cover for other Supportive Services staff during breaks and vacancies. You will interact professionally with clients, visitors, vendors, and staff while helping oversee daily operations with a focus on customer service.

Responsibilities include monitoring appointment reminders, managing reports from the EHR, and ensuring accuracy in client information and payments.