Learning and Development Manager

CareStar, Inc.; Cincinnati (OH); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

401(k) with match

Paid time off

ESOP

Mission-driven culture

Job summary

CareStar, Inc. in Hamilton County, Ohio, is seeking a Learning and Development Manager to lead staff training, supervise teams, and shape education programs within a mission-driven healthcare setting.

You will help staff access essential services and develop personalized training aligned with CareStar programs and contracts. The role requires budgeting, quality improvement participation, orientation oversight, and the delivery of training materials to care teams.

Qualifications

• Active license as a Licensed Social Worker, Licensed Independent Social Worker, Registered Nurse, or a Bachelor’s Degree in business or health-related field.
• Experience in home and community-based services environment preferred; data analysis/finance experience desirable.
• Strong interpersonal, communication, and documentation skills.
• Ability to use computer programs to enter and process consumer information and reports.

Responsibilities

• Directly supervise staff, including hiring, firing, performance evaluations and development goals.
• Oversee high-risk cases, advise administration, and assist clinical staff with concerns.
• Participate in quality improvement activities and monitor productivity and tasks.
• Develop and manage department budgets and staffing metrics.
• Oversee orientation process and ensure appropriate onboarding for all employees.
• Create, integrate, and deliver training materials for CareStar employees and contracted programs.
• Maintain confidentiality and comply with policies and procedures.

Skills

Interpersonal skills

Supervise/Mentor

Oral and written communication

Attention to detail

Data analysis

Education

Licensed Social Worker / RN license

Bachelor’s degree in business or health-related field

Tools

Microsoft Office Suite

Job description

Learning and Development Manager

Company: CareStar, Inc.
Location: Hamilton County, Ohio (and surrounding areas)
Job Type: Full-Time
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking an Education Manager to join our Human Resources Department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Learning and Development Manager, you’ll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Directly supervises, manages and oversees staff, including hiring, firing and providing performance evaluations, and individual development goals and objectives.
• Oversees high-risk situations or problematic cases; advises administration as appropriate; assists Clinical staff to address individuals and program concerns/complaints.
• Participates in quality improvement activities, including but not limited to Quality Improvement Committee meetings, project teams, and monitoring productivity and tasks.
• Develops and manages department budgets and staffing metrics.
• Provides oversight to the orientation process, including conducting and attending orientation as necessary; ensures that all employees receive the appropriate orientation to meet the ongoing needs of the organization and the individual positions.
• Manages the creation, integration and delivery of training materials to CareStar employees to meet the needs of CareStar, as well as the needs/requirements of programs which have a contract with CareStar.
• Adheres to the CareStar Rule in performance of job responsibilities.
• Understands and complies with CareStar Policies and Procedures.
• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

Minimum Qualifications

• Active/current license as a Licensed Social Worker, Licensed Independent Social Worker, Registered Nurse or a Bachelor’s Degree in business or a health-related field.
• At least 36 months of experience in a home and community-based services environment is required; 24 months of experience in data analysis and/or data trending and/or accounting or financial analysis desirable.
• Effective interpersonal skills with the ability to supervise, instruct and mentor in a diverse work environment; effective oral and written communication skills with attention to detail in assessment and in documentation.
• Exercises independent judgment and decision-making with strong critical thinking and problem solving skills; Excellent organizational practices with ability to multi-task; Familiarity with quality improvement processes.
• Knowledge of Medicare, Medicaid, insurance and waiver programs; extensive knowledge of community resources.
• Available to meet the needs/requirements of employees, co-workers and individuals during CareStar standard business hours.
• Ability to use computer programs to enter and process consumer information, report preparation and familiarity with suite of Microsoft Office programs.
• Valid driver’s license and car insurance as required by State law.

Why Join CareStar?

• Competitive salary based on experience and education
• Comprehensive benefits: Medical, dental, vision, life insurance
• 401(k) with a generous company match
• Paid time off + 10 paid holidays
• Employee Stock Ownership Plan (ESOP) – become a part-owner in the company
• Supportive, mission-driven culture focused on improving lives