Support Services Lead: Elevate Patient Care

Connecticut Children's; Hartford (CT); On-site; USD 60,000 - 75,000; Full time

Job summary

Connecticut Children’s is seeking a Supervisory role within the Support Services team to coordinate staff, improve the environment and the quality of services provided to patients and families. The incumbent will assign tasks, monitor performance, and ensure safety regulatory compliance in daily operations across hospital settings.

Ideal candidates bring at least two years of relevant experience and demonstrated supervisory capabilities, with strong communication and a patient-centered approach.

Qualifications

• Education: High School required.
• Experience: Two years in support service functions (healthcare, hospitality, janitorial, or maintenance).
• Preferred: Lead/supervisory experience.
• Strong communication and interpersonal skills required.

Responsibilities

• Assign and prioritize tasks and work requests for Support Services staff.
• Monitor and evaluate performance; apply disciplinary actions as needed.
• Train staff and ensure compliance with safety and quality standards.
• Issue supplies and equipment daily; oversee usage and waste reduction.
• Inspect equipment for safety and quality assurance; adjust usage as needed.
• Conduct in-service training sessions and meetings.
• Ensure adherence to ARAMARK, CCMC policies and safety regulations.
• Lead quality improvement initiatives and audits; document findings.
• Address customer concerns and corrective actions; coordinate with leadership.

Skills

Customer service

Communication

Leadership

Education

High School

Job description

Connecticut Children’s is seeking a Supervisory role within the Support Services team to coordinate staff, improve the environment and the quality of services provided to patients and families. The incumbent will assign tasks, monitor performance, and ensure safety regulatory compliance in daily operations across hospital settings.

Ideal candidates bring at least two years of relevant experience and demonstrated supervisory capabilities, with strong communication and a patient-centered approach.