Support Services Coordinator

MedStar Health’s Washington Hospital Center; Clinton (MD); On-site; Full time

Job summary

A comprehensive opportunity exists for an Administrative Coordinator at a leading healthcare center. This role entails managing operational activities, coordinating service requests, and providing administrative support. Ideal candidates will possess strong communication skills, experience in database management, and proficiency in Microsoft Office tools. Previous administrative experience and relevant educational qualifications are essential for success in this position.

Qualifications

• 4 years of related experience required.
• 3-4 years of experience at comparable level preferred.
• Project Management Certificate (PMP or CAPM) preferred.

Responsibilities

• Manage administrative and operational activities of assigned departments.
• Coordinate meetings and materials, handle telephones and correspondence.
• Maintain filing systems and assist in inventory management.

Skills

Communication

Customer Service

Database Management

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree in Business, Management, Engineering or Accounting

Job description

General Summary of Position
Under direct supervision this position will manage the administrative and operational activities of two or more assigned operations division departments. The coordinator is responsible for proactively communicating, coordinating, and supporting all service request. Assists in the coordination, execution, and implementation of departmental projects. Knowledge of computers and software is required.

Primary Duties and Responsibilities

Answers telephones, routes callers, takes messages, and provides routine information to callers. Coordinates meeting and agenda materials.

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

Maintains accurate filing system to ensure timely retrieval of information.

Opens and routes incoming mail; distributes correspondence and other material to department staff.

Orders and maintains inventory of supplies and assists in the care and maintenance of equipment.

Participates in meetings and on committees and represents the department and hospital in community outreach efforts.

Participates in multi-disciplinary quality and service improvement teams.

Performs other duties as assigned.

Processes departmental payroll and associated recordkeeping.

Provides data entry support as needed.

Schedules and coordinates meetings and facilities including travel and lodging arrangements. Organizes meetings including distributing materials, arranging for refreshments, preparing name tags, and transcribing minutes.

Schedules supervisor's appointments; maintains and updates supervisor's daily calendar.

Takes and transcribes dictation of a highly confidential nature. Composes letters and memoranda from dictation, verbal direction, or knowledge of hospital policy or procedures.

Types memoranda, policies, committee minutes, manuals, letters, forms, procedures, and other documents as directed. Initiates other documents and correspondence as appropriate.

Minimum Qualifications
Education

• High School Diploma or GED or equivalent and four years of related experience required or
• Bachelor's degree Business, Management, Engineering or Accounting preferred

Experience

• 3-4 years years of experience at comparable level preferred

Licenses and Certifications

• Project Management Certificate (PMP or CAPM) preferred

Knowledge, Skills, and Abilities

• Knowledge of database management preferred.
• Advanced computer skills with Microsoft Office: Word and Excel
• and excellent communication and customer service skills.

This position has a hiring range of $20.17 - $35.04