Support Services Analyst - 1103

Quantinuum; Broomfield (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Quantinuum in Broomfield, CO is seeking a mid-level Support Services Analyst to join the IT Support Services team. You will triage, own incidents, and deliver hands-on end-to-end IT support across Windows, Linux, MacOS, and collaboration tools.

You will provide white-glove, executive support and coordinate onboarding/offboarding, device provisioning, and access management while working with IT, Engineering, and Information Security to improve service delivery.

Qualifications

• Minimum 2+ years of IT support experience in a fast-paced environment.
• Strong troubleshooting across Windows, Linux, and macOS.
• Experience with ServiceNow ITSM and modern endpoint management (Intune, JAMF).
• Exposure to Azure AD and identity/access management.
• Customer-facing experience, including VIP or executive support.
• Excellent communication skills.

Responsibilities

• Triage and respond to support requests via email or ServiceNow, escalating per SLA.
• Provide hands-on technical support across devices, OS, collaboration tools, and security systems.
• Deliver white-glove support to the Executive Leadership Team.
• Coordinate onboarding/offboarding, provisioning, and equipment readiness for new hires and departures.
• Serve as subject matter expert for user access, software configuration, device management, and A/V in office/hybrid setups.
• Manage incident lifecycle from intake to closure.

Skills

Windows

Linux

MacOS

Executive support

Communication skills

Education

High School Diploma/GED

Tools

ServiceNow

Intune

JAMF

Azure AD

Job description

Support Services Analyst - 1103 at Quantinuum, US Broomfield, CO. A mid-level full time position in the IT Support Services team, listed under quantum applications.

We are seeking a Support Services Analyst in our Broomfield, CO, location.

The Support Services Analyst is a key contributor to the delivery of high-quality, end-to-end IT support

across Quantinuum’s global workforce. Bridging first-line responsiveness with deeper second-line

technical troubleshooting, this hands-on role combines technical expertise with a customer-centric

mindset to ensure seamless issue resolution. With a focus on triage, issue ownership, and knowledge

management, the analyst works collaboratively across IT, Engineering, Enterprise Applications, and

Information Security to support endpoints, workplace technologies, and collaboration tools while

continuously improving service delivery.

WE VALUE

• Previous troubleshooting experience across Windows, Linux and MacOS environments, with
• familiarity in modern endpoint management (e.g., Intune, JAMF).
• Previous experience in an environment contributing to Service-focused processes and/or
• ServiceNow-based ITSM.
• Exposure to enterprise identity systems such as Azure AD.
• Experience in a customer-facing IT environment, with VIP or executive support exposure.
• Excellent communication and interpersonal skills, with the ability to translate technical topics to
• non-technical audiences.
• Understanding of networking basics, identity and access management, and SaaS administration.
• Customer-first mindset with a strong desire to improve the IT support experience.

Quantinuum is a leading quantum computing company delivering a full stack platform designed to make quantum computing deployable in real-world environments. With active engagements spanning pharmaceuticals, material science, financial services, government, industrial sectors, and leading academic and research institutions worldwide, we are helping organizations unlock the transformative potential of quantum computing.

Responsibilities

• Triage and respond to support requests and incidents submitted via email or ServiceNow,
• escalating and resolving issues in accordance with SLAs.
• Provide strong technical support across devices, operating systems, collaboration tools,
• productivity software, and endpoint security systems.
• Provide hands-on white-glove support to the Executive Leadership Team
• Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access
• provisioning, and equipment readiness for new hires and departing employees. Act as a subject
• matter expert in areas such as user access, software configuration, device management, and A/V
• troubleshooting for in-office and hybrid setups.
• Manage incident lifecycle and ownership of requests from initial intake to closure, ensuring

Requirements

• High School Diploma/ GED minimum
• Minimum 2+ years of IT support experience across first and second-line responsibilities, ideally in a global or fast-paced environment.
• Certification in CompTIA, Microsoft, and ServiceNow
• Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status