ServiceNow Platform Manager - 1081

Quantinuum; Broomfield (CO); Hybrid; USD 115,000 - 155,000; Full time

Benefits offered by this job

Flexible work arrangements

Employer-subsidized medical/dental/vis

401(k) with company match

Job summary

Quantinuum is seeking an experienced ServiceNow Platform Manager in Broomfield, CO to own the ServiceNow platform roadmap and governance. You will partner with stakeholders, manage demand, and coordinate with the Systems Integrator to ensure timely delivery of platform capabilities aligned to business outcomes.

The role requires 5+ years of ServiceNow experience, CSA certification, and ITIL awareness. Hybrid work options are available, with up to 2 remote days per week subject to approvals.

Qualifications

• Bachelor’s degree required.
• 5+ years of ServiceNow experience in administration, business analysis, product ownership, platform management, or related roles.
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist in ITSM and/or CSM required.
• Due to Contractual requirements, must be a U.S. Person (citizen/permanent resident/green card).
• National security restrictions apply to certain nationalities per policy.

Responsibilities

• Own the ServiceNow platform roadmap, governance, standards and best practices.
• Coordinate release planning and collaborate with the ServiceNow SI for deliverables.
• Translate business requirements into functional specs and prioritized backlog.
• Manage demand, intake, prioritization and stakeholder communications.
• Monitor platform health, performance, and documentation across environments.
• Lead cross-functional discussions and drive platform enhancements to deliver business value.

Skills

ServiceNow expertise

Stakeholder management

Platform governance

Requirements gathering

Cross-functional leadership

Education

Bachelor’s degree

Tools

ServiceNow CSA

ServiceNow Implement. Specialist (ITSM/CSM)

Job description

ServiceNow Platform Manager - 1081

We are seeking a ServiceNow Platform Manager in our Broomfield, CO, location.

Quantinuum is seeking an experienced ServiceNow Platform Manager to serve as the primary internal owner and product lead for the ServiceNow platform. This role manages the platform roadmap, stakeholder demand, governance, vendor delivery, release coordination, and business outcomes, while ensuring business requirements are translated into well-defined, prioritized, and successfully delivered platform capabilities.

Quantinuum believes that employees work better, more efficiently and more collaboratively in close proximity to other employees, where ideas can be exchanged readily, and decisions can be made more quickly for the benefit of the Company and our customers. All employees should work at their assigned location; however, this role may offer the opportunity to work remotely up to 2 days per week, with approvals.

Key Responsibilities:

• ServiceNow platform ownership: Serve as the primary internal owner of the ServiceNow platform, developing and maintaining a roadmap aligned to business priorities, platform governance, standards, best practices, and consistent use of platform capabilities across the organization.
• Continuous improvement: Drive improvement initiatives that use ServiceNow capabilities, automation, workflow, self-service and AI enablement to reduce manual effort and improve the employee experience.
• Business relationship management: Partner with business stakeholders to understand requirements, pain points and opportunities; facilitate requirements workshops and process assessments; and translate business needs into functional requirements, user stories and implementation priorities.
• Stakeholder advisory and demand management: Act as a trusted advisor on ServiceNow capabilities and best practices, managing intake, prioritization and demand management across competing business needs.
• Systems Integrator management: Serve as the primary point of contact for the ServiceNow Systems Integrator, managing performance, deliverables, utilization, and service quality.
• Deliverable acceptance and oversight: Review and formally accept Systems Integrator deliverables in coordination with relevant technical and business owners, including estimates, project plans, solution designs and implementation approaches.
• Release and knowledge management: Coordinate release planning and change schedules with Systems Integrator resources, ensuring knowledge transfer and documentation are maintained for platform changes and that Quantinuum retains appropriate platform documentation and institutional knowledge.
• Platform governance and delivery oversight: Lead backlog management and prioritization, review proposed configurations and enhancements for alignment with business objectives and platform standards, and establish clear decision rights, escalation paths, and governance forums for platform demand and design decisions.
• Testing and deployment readiness: Coordinate testing, acceptance criteria, user acceptance, deployment planning, release management and stakeholder communications, validating that delivered solutions meet approved requirements and are ready for production deployment.
• Platform performance and documentation: Monitor platform health, adoption, and service performance, and ensure proper documentation of configurations, workflows, integrations, and operational procedures.
• Risk and leadership escalation: Identify and elevate delivery risks, dependencies, resource constraints, and decisions requiring IT leadership attention, including license and subscription management considerations.
• Platform operations and lifecycle management: Coordinate platform upgrades, patches, clones, maintenance activities and regression testing with internal teams and the Systems Integrator.
• Environment and control management: Oversee development, test, and production environment management, ensuring appropriate controls are followed when promoting changes.
• Security and access governance: Partner with Security and platform administrators to maintain appropriate roles, access controls, segregation of duties, and privileged-access governance.
• Technical debt and supportability: Monitor platform health, integration reliability, data quality, technical debt, and customization levels, promoting configuration over customization so solutions remain supportable and aligned with ServiceNow practices.
• Incident response and dependency management: Coordinate major incident response and root‑cause follow‑up for issues affecting the ServiceNow platform, maintaining an inventory of critical integrations, dependencies, owners and support procedures.
• Service management and process improvement: Partner with Support Services, Infrastructure, Security, Enterprise Applications and Business teams to optimize ServiceNow processes.
• Capability evaluation: Provide platform leadership and delivery oversight across current capabilities, and help evaluate potential future ServiceNow modules based on business value, platform fit, cost and implementation readiness.
• Current and core capabilities: Provide oversight across IT Service Management, IT Operations Management, IT Asset Management, CMDB and CSDM, Customer Service Management, reporting, dashboards, Performance Analytics, workflow, automation, self‑service, AI enablement, Unified Security Exposure Management and vulnerability management.
• Potential future capabilities: Help assess AI Enablement, HR Service Delivery, Security Operations, Integrated Risk Management and Strategic Portfolio Management where there is a clear business case and implementation readiness.
• Reporting and metrics: Develop executive and operational dashboards, track platform adoption and business value realization, establish KPIs for service performance and process effectiveness, and provide regular updates to IT leadership on demand, delivery status, risks, and roadmap progress.

YOU MUST HAVE:

• Bachelor’s degree minimum
• 5+ years of ServiceNow experience in administration, business analysis, product ownership, platform management, or consulting roles.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist certification(s) in ITSM and CSM.
• Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People’ s Republic of China national or Russian national unless the candidate is also a U.S. citizen.

WE VALUE:

• ITIL Foundation Certification.
• Experience with CMDB and CSDM, Service Catalog, Asset Management, Knowledge Management, Performance Analytics, Workflow and Automation.
• Experience supporting enterprise‑scale ServiceNow environments.
• Strong customer and stakeholder focus.
• Ability to influence without direct authority.
• Comfort operating in both strategic and tactical capacities.
• Organized, detail‑oriented working style with the ability to manage multiple priorities.
• Collaborative approach with both technical and non‑technical audiences.
• Focus on process simplification, automation, and measurable business outcomes.
• Experience managing third‑party ServiceNow implementation partners.
• Strong understanding of ITSM processes and ITIL principles.
• Experience gathering and translating business requirements into platform solutions.
• Demonstrated experience leading cross‑functional stakeholder discussions.
• Ability to prioritize competing demands across multiple business units.
• Excellent communication, facilitation and relationship management skills.

Compensation & Benefits:

This position is Bonus and Equity Eligible

The pay range for this role is $115,000 – $155,000 annually. Actual compensation within this range may vary based on the candidate’s skills, educational background, professional experience, and unique qualifications for the role.

Quantinuum is a leading quantum computing company delivering a full stack platform designed to make quantum computing deployable in real‑world environments. With active engagements spanning pharmaceuticals, material science, financial services, government, industrial sectors, and leading academic and research institutions worldwide, we are helping organizations unlock the transformative potential of quantum computing.

Our global team of more than 800 employees includes many of the world’s leading scientists, engineers, and researchers, with more than 70% of our technology team holding advanced degrees at the Master’s or PhD level. Headquartered in Broomfield, Colorado, Quantinuum operatesacross the United States, United Kingdom, Germany, Japan, and Singapore.

By joining Quantinuum, you’ll help shape the future of quantum computing, pushing the limits of technology, and making the impossible possible.

What’s in it for you?

We believe our people are our greatest strength and offer a comprehensive rewards package that supports your professional growth, well-being, and long‑term success.

• Competitive compensation and the opportunity to work on groundbreaking technology
• Flexible work arrangements that support work‑life balance
• Employer‑subsidized medical, dental, and vision insurance
• 401(k) retirement savings plan with company match and student loan repayment benefit

Equal Opportunity Employer

Quantinuum is proud to be an equal opportunity employer. We are committed to building an inclusive workplace where all employees and applicants are treated with respect and provided equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, ancestry, marital status, or any other characteristic protected by applicable law.

Know Your Rights: Workplace discrimination is illegal. For more information about Quantinuum, please visit our website.

Applications will be accepted on an ongoing basis, there is no application deadline for this position.

$115,000 - $155,000 a year

Equal employment opportunity, including veterans and individuals with disabilities.

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