Support Service Supervisor

Labcorp; Charlotte (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is looking for a Support Services Supervisor to oversee non-technical staff in a fast-paced, customer-focused environment. This role is pivotal in ensuring operational efficiency and quality assurance while contributing to the mission of improving health and lives, especially in the context of the ongoing pandemic. The ideal candidate is detail-oriented, possesses strong leadership skills, and is committed to fostering a collaborative team atmosphere. With a focus on process improvement and staff development, this position offers a rewarding opportunity to make a significant impact in healthcare.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Reimbursement

Employee Stock Purchase Plan

Paid Time Off

Flexible Time Off

Qualifications

• 3-5 years of related experience in a clinical laboratory preferred.
• Prior supervisory or leadership experience is a plus.

Responsibilities

• Supervise daily operations of non-technical staff.
• Monitor workflow and ensure adequate staffing.
• Conduct regular coaching and feedback sessions with staff.

Skills

Communication Skills

Organizational Skills

Critical Thinking

Leadership

Computer Skills

Education

Associate Degree

Tools

Microsoft Office

Job description

This site requires workers to be vaccinated for COVID-19. Labcorp will consider reasonable accommodations for exemptions due to medical contraindications/disabilities or sincerely held religious beliefs.

Schedule: works 9 a.m. - 6 p.m., with flexibility to cover evening hours.

1. Associate degree with 3-5 years of related experience (preferred).
2. Valid driver’s license with a clean driving record.
3. Previous relevant experience, preferably in a clinical laboratory.
4. Prior supervisory or leadership experience (preferred).
5. Familiarity with laboratory operations, policies, and procedures (preferred).
6. Strong computer skills and knowledge of Microsoft Office.
7. Excellent written and verbal communication skills.
8. High attention to detail, with strong organizational and prioritization skills.
9. Strong critical thinking skills and decision-making ability in a fast-paced environment.
10. Ability to handle the physical requirements of the position.

Are you detail-oriented, process-focused, and enjoy leading others? Are you seeking a stable, growth-oriented company? Labcorp is seeking a Support Services Supervisor to join our team. In this role, you will work in a fast-paced, customer-focused environment, contributing to our mission: "Improving Health, Improving Lives," especially in combating the COVID-19 pandemic.

Job Duties/Responsibilities:

1. Supervise daily operations of non-technical staff.
2. Assist with preparation of laboratory specimens.
3. Supervise, train, and mentor non-technical personnel.
4. Monitor workflow and ensure adequate staffing.
5. Ensure proper staffing across shifts.
6. Research and resolve production errors, escalating as needed.
7. Engage in process and service level improvements.
8. Perform quality assurance checks for efficiency and accuracy.
9. Maintain quality assurance records.
10. Conduct regular coaching and feedback sessions with staff.
11. Administer policies and procedures.
12. Manage payroll and personnel records.
13. Perform administrative duties as needed.

Benefits: Employees scheduled for 20+ hours/week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO or FTO, Tuition Reimbursement, and Employee Stock Purchase Plan. Part-time and PRN employees scheduled for less than 20 hours can participate in the 401(k) plan. For more details, click here.

Equal Opportunity Employment:

Labcorp is committed to inclusion and diversity. We do not tolerate discrimination or harassment. Employment decisions are based on qualifications and merit, regardless of race, religion, gender, age, veteran status, disability, or other protected characteristics.

We encourage all to apply.

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