Customer Service Supervisor (Remote)

Talentify.io; United States; Remote; USD 49,000 - 55,000; Full time

Job summary

Talentify.io is seeking a Customer Service Supervisor to lead and develop a high-performing team in a remote environment. This role involves managing KPIs, providing coaching and mentoring to staff, and ensuring customer satisfaction. The ideal candidate will possess strong leadership skills, relevant management experience, and be proficient in communication and problem-solving.

Benefits

Comprehensive health, dental, and vision insurance

Robust life insurance benefits and retirement plans

Paid holidays and time off

Opportunities for continued education reimbursement

Flexible remote work environment

Qualifications

• 4-5 years of relevant management experience.
• Proven experience as a call center supervisor or in a similar position.
• Outstanding communication and problem-solving skills.

Responsibilities

• Develop a high-performing team by coaching and training.
• Ensure department KPIs are met using reports.
• Provide quality assurance monitoring to ensure customer satisfaction.

Skills

Communication

Problem-solving

Leadership

Coaching

Education

High school diploma or equivalent

College degree

Tools

MS Office

Job description

Join to apply for the Customer Service Supervisor (Remote) role at Talentify.io

Join to apply for the Customer Service Supervisor (Remote) role at Talentify.io

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• Competitive compensation designed to reflect your expertise and contribution
• Comprehensive health, dental, and vision insurance plans
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
• Paid holidays and time off to support a healthy work-life balance
• Opportunities for continued education reimbursement and professional growth
• Flexible remote work environment
  
  

Employer Industry: Insurance Services

Why Consider This Job Opportunity

• Competitive compensation designed to reflect your expertise and contribution
• Comprehensive health, dental, and vision insurance plans
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
• Paid holidays and time off to support a healthy work-life balance
• Opportunities for continued education reimbursement and professional growth
• Flexible remote work environment
  
  

What To Expect (Job Responsibilities)

• Develop a high-performing team by coaching, mentoring, and training Customer Service Representatives
• Ensure department KPIs are met and monitor daily and monthly reports
• Provide quality assurance monitoring to ensure customer satisfaction and accuracy
• Manage escalations professionally and guide staff with necessary feedback
• Conduct initial interviews for new hires and administer annual performance reviews
  
  

What Is Required (Qualifications)

• High school diploma or equivalent
• 4-5 years of relevant management experience
• Proven experience as a call center supervisor or in a similar supervisory position
• Working knowledge of MS Office and performance evaluation procedures
• Outstanding communication and problem-solving skills
  
  

How To Stand Out (Preferred Qualifications)

• College degree
• Results-oriented and forward-thinking approach
• Ability to multitask and prioritize competing priorities effectively
• Schedule flexibility to meet call center hours of operation
• Superb organizational and leadership skills
  
  

#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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