Support Service Representative

ManpowerGroup Global, Inc.; Santa Clara (CA); On-site; USD 44,000 - 51,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA

FSA

Life insurance

Disability insurance

401(k) plan

Weekly pay

Job summary

ManpowerGroup Global, Inc. in Santa Clara, CA is seeking a Medical Device Customer Service Representative to support customer product inquiries and manage the return process.

The role requires 3-5 years in biotech/pharma customer service, proficiency with MS Office, ERP systems, Salesforce, and a strong attention to detail and communication. This contract position offers a six-month assignment with competitive pay and opportunities for growth.

Qualifications

• 3–5 years in customer service, with biotech/pharma focus.
• Proficient in MS Office; experience with ERP systems and Salesforce.
• Knowledge of RMA process.
• Strong attention to detail and organization.
• Excellent verbal and written communication.
• Ability to work under deadlines and manage multiple tasks.

Responsibilities

• Serve as the initial point of contact for external customer inquiries related to medical devices and equipment.
• Assist in intake and triage of customer complaints, RMA requests, and general inquiries.
• Ensure accurate documentation of customer interactions and requests in the system.
• Coordinate with internal teams to facilitate timely resolution.
• Maintain clear communication with customers regarding next steps and follow up until requests are resolved.

Skills

Customer service

Biotech/pharma

MS Office

ERP systems

Salesforce

RMA process

Attention to detail

Organizational skills

Verbal communication

Written communication

Deadline management

Job description

Our client, a leading organization in the biotech and pharmaceutical industry, is seeking a Medical Device Customer Service Representative to join their team. As a Medical Device Customer Service Representative you will be supporting customer product complaints and the return process.

Job Title: Medical Device Customer Service Representative

Location:Santa Clara, CA

Pay Range:$32-37
Contract: 6 Months to start

What's the Job?

• Serve as the initial point of contact for external customer inquiries related to medical devices and equipment.
• Assist in the intake and triage of customer complaints, RMA requests, and general information inquiries.
• Ensure accurate documentation of customer interactions and requests in the system.
• Coordinate with internal teams to facilitate timely resolution.
• Maintain clear communication with customers regarding next steps and follow up until requests are resolved.

What's Needed?

• 3-5 years of prior experience in customer service, wit a focus in the biotech or pharma sectors.
• Proficiency with MS Office and experience working with ERP systems and Salesforce.
• Knowledge of RMA process
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to work effectively under deadlines and manage multiple tasks simultaneously.

What's in it for me?

• Opportunity to contribute to impactful work in the biotech and pharmaceutical fields.
• Supportive environment that encourages professional growth and development.
• Engagement in a dynamic team dedicated to delivering excellent customer experiences.
• Work in a collaborative and inclusive workplace culture.
• Competitive pay rate with potential for future opportunities.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay