Customer Service Coordinator (Entry Level)

Medical Instrument Development Laboratories, Inc.; San Leandro (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Collaborative and supportive environment

Exposure to multiple business functions

Career growth opportunities

Job summary

Medical Instrument Development Laboratories, Inc. is seeking a detail-oriented Customer Service Coordinator in San Leandro, CA. This role requires strong communication skills and attention to detail while providing support for customer inquiries, order processing, and coordination among teams.

Ideal candidates will have 0-3 years of experience and relevant educational background. Join us to build your career in the medical device industry and enjoy collaborative benefits.

Qualifications

• 0-3 years of experience in customer service or related role.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer and distributor inquiries via phone and email.
• Process customer orders and coordinate shipments.
• Manage customer records, documentation, and follow-up activities.

Skills

Customer service skills

Communication skills

Organizational skills

Proficiency in Microsoft Office

Education

Associate’s or Bachelor’s degree in Business Administration or Communications

Tools

ERP systems

CRM systems

NetSuite

Job description

We are looking for a customer-focused and detail-oriented Customer Service Coordinator to join our growing medical device company. In this role, you will serve as a primary point of contact for customers and distributors while supporting order processing, shipment coordination, returns management, and cross-functional communication.

This is an excellent opportunity for an early-career professional to gain hands‑on experience in the medical device industry and collaborate with teams across Operations, Finance, Quality, Regulatory, and Supply Chain.

Responsibilities

• Respond to customer and distributor inquiries via phone and email
• Process customer orders and coordinate shipments
• Provide order status updates and assist with billing-related questions
• Manage customer records, documentation, and follow‑up activities
• Coordinate communication between customers, distributors, and internal teams
• Support the RMA (Return Merchandise Authorization) process, including tracking and resolution
• Assist with distributor onboarding, training, and documentation
• Contribute to process improvements that enhance customer service and operational efficiency

Qualifications

• 0–3 years of experience in customer service, order processing, administrative support, or a related role
• Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field preferred
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast‑paced environment
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Experience with ERP, CRM, NetSuite, or order management systems is a plus
• A positive attitude, reliability, and eagerness to learn and grow professionally

Benefits

• Work in a collaborative and supportive environment
• Gain exposure to multiple business functions
• Build experience in the growing medical device industry
• Develop skills that can lead to future career growth opportunities

Compensation

Annual Compensation: $65,000 – $85,000 DOE (Depending on Experience)

Location

San Leandro, CA (Onsite)

Employment Type

Full‑time

Company Website

www.midlabs.com