Support Operations Specialist for Developer Success

EngineersOfAI; New York, Northern (NY, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Privy is seeking a Support Operations Associate to own internal systems and workflows that keep our Developer Success team efficient, responsive, and focused.

You’ll triage issues across our support stack (Pylon, Slack, HubSpot, and more), improving internal workflows and maintaining CRM data hygiene. This is a high-leverage role with impact across Privy and Stripe as a whole.

This role requires attention to detail, a systems mindset, and a bias for execution to make customers successful.

Qualifications

• 1–3 years of experience in support operations, customer experience, technical program management, or a related operational role.
• Highly organized and process-driven, with strong attention to detail and a bias toward action and ownership.
• Strong intuition for customer sentiment and urgency, with sound judgment about how to prioritize and elevate issues.
• Familiarity with customer-support tooling, such as Pylon, Zendesk, Intercom, or Jira, and communication platforms like Slack.
• Comfort working across systems and maintaining high-quality CRM data in tools such as HubSpot or Salesforce.
• Strong written and verbal communication skills, especially for issue tracking, coordination, and process documentation.
• A systems mindset and enthusiasm for building internal processes that scale with the business.

Responsibilities

• Own triage and routing for inbound support tickets from both Privy developers and end users of Privy applications, ensuring issues are assigned, tracked, and resolved promptly and efficiently across the Developer Success team.
• Maintain data hygiene, consistency, and accuracy across our support stack, including Pylon, Slack, HubSpot, and other systems.
• Partner with cross-functional teams—including Sales, Engineering, and Product—to continuously improve the quality and efficiency of support processes.
• Create and maintain internal runbooks for ticket triage, escalations, and engineering-support handoffs.
• Identify operational gaps and implement scalable workflows that help the team respond to customers more effectively.

Skills

Support operations

Process-driven

Attention to detail

CRM data quality

Cross-functional collaboration

Communication skills

Tools

Pylon

Zendesk

Intercom

Jira

Slack

HubSpot

Salesforce

Job description

Privy is seeking a Support Operations Associate to own internal systems and workflows that keep our Developer Success team efficient, responsive, and focused.

You’ll triage issues across our support stack (Pylon, Slack, HubSpot, and more), improving internal workflows and maintaining CRM data hygiene. This is a high-leverage role with impact across Privy and Stripe as a whole.

This role requires attention to detail, a systems mindset, and a bias for execution to make customers successful.