Support Ops Specialist - Developer Success & Automation

Stripe; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Privy, a Stripe-associated developer tools company, seeks a Support Operations Associate to own internal systems and support workflows for the Developer Success team. You will triage issues across our stack, improve processes, and maintain CRM hygiene.

This role partners with Account Management, Solutions Engineers, and Sales across Privy and Stripe, with a focus on scalable operations. We value detail-oriented individuals who can execute with speed and clarity, transforming how we respond to

Qualifications

• 1–3 years of experience in support operations, customer experience, technical program management, or a related operational role.
• Highly organized and process-driven, with strong attention to detail and a bias toward action and ownership.
• Familiarity with customer-support tooling, such as Pylon, Zendesk, Intercom, or Jira, and communication platforms like Slack.

Responsibilities

• Own triage and routing for inbound support tickets from both Privy developers and end users of Privy applications, ensuring issues are assigned, tracked, and resolved promptly and efficiently across the Developer Success team.
• Maintain data hygiene, consistency, and accuracy across our support stack, including Pylon, Slack, HubSpot, and other systems.
• Partner with cross-functional teams—including Sales, Engineering, and Product—to continuously improve the quality and efficiency of support processes.
• Create and maintain internal runbooks for ticket triage, escalations, and engineering-support handoffs.
• Identify operational gaps and implement scalable workflows that help the team respond to customers more effectively.

Skills

Support operations

Customer experience

Technical program management

Cross-functional collaboration

CRM data management

Process improvement

Tools

Pylon

Zendesk

Intercom

Jira

Slack

Job description

Privy, a Stripe-associated developer tools company, seeks a Support Operations Associate to own internal systems and support workflows for the Developer Success team. You will triage issues across our stack, improve processes, and maintain CRM hygiene.

This role partners with Account Management, Solutions Engineers, and Sales across Privy and Stripe, with a focus on scalable operations. We value detail-oriented individuals who can execute with speed and clarity, transforming how we respond to