Solutions Engineer

Stripe; New York (NY); On-site; USD 140,000 - 180,000; Full time

Job summary

Privy in New York is seeking a highly technical Solutions Engineer to own the technical relationship with our most important customers from evaluation through launch and beyond.

You’ll collaborate with Account Management, Forward Deployed Engineers (FDEs), and Product Engineering to ensure customers move fast, stay unblocked, and reach production with confidence.

Qualifications

• 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role.
• Strong technical judgment in complex customer environments.
• Excellent communication and follow-through.
• Strong ownership and a bias toward action.
• High customer empathy and sound prioritization.
• Ability to manage ambiguity and keep workstreams moving.

Responsibilities

• Own the technical relationship for Privy’s most important customers end-to-end.
• Lead technical discovery, implementation planning, and launch coordination.
• Drive integrations to successful completion.
• Unblock customer issues quickly and with urgency.
• Coordinate technical follow-through across internal and external stakeholders.
• Partner closely with Account Management on customer health and escalations.
• Work with FDE when bespoke technical work or product development is needed.
• Route long-tail issues to Support Engineering and keep ownership clear.
• Surface recurring customer pain points and product feedback to the broader team.

Skills

Solutions Engineering

Technical Account Management

Implementation

Customer-facing roles

Communication

Ambiguity management

Job description

Who we are

About Privy

Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.

Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives.

About the team

At Privy, Solutions Engineering owns the technical customer journey from evaluation through launch and beyond.

They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support). They help customers move fast, stay unblocked, and get to production with confidence.

This is a high-leverage role at the intersection of customers, product, and engineering. You’ll work closely with Account Management, Forward Deployed Engineers (FDEs), Product Engineering to make sure customers are set up to succeed and that technical issues get resolved quickly and clearly.

We’re looking for someone who is deeply technical, highly organized, and customer-obsessed. Someone who can quarterback complex integrations, communicate clearly with technical stakeholders, and keep customer work moving with speed and rigor.

What you’ll do

• Own the technical relationship for Privy’s most important customers end-to-end
• Lead technical discovery, implementation planning, and launch coordination
• Drive integrations to successful completion
• Unblock customer issues quickly and with urgency
• Coordinate technical follow-through across internal and external stakeholders
• Partner closely with Account Management on customer health and escalations
• Work with FDE when a problem requires bespoke technical work or product development
• Route long-tail issues to Support Engineering and keep ownership clear
• Surface recurring customer pain points and product feedback to the broader team

Who you are

Minimum requirements

• 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role
• Strong technical judgment and comfort in complex customer environments
• Excellent communication and follow-through
• Strong ownership and a bias toward action
• High customer empathy and sound prioritization
• Ability to manage ambiguity and keep workstreams moving