Support Operations Specialist — Developer Success

Jackalope Digital LLC; New York, Northern (NY, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Privy is seeking a Support Operations Associate to own internal systems and workflows for our Developer Success team. You will triage issues across our support stack, improve internal processes, and maintain CRM data hygiene to keep customers successful.

You will partner with Account Management, Solutions Engineers, and Sales, while your work impacts Privy and Stripe ecosystems. This high-leverage role requires meticulous attention to detail and a systems mindset.

Qualifications

• 1–3 years of experience in support operations, customer experience, technical program management, or related operational role.
• Highly organized and process-driven with attention to detail and ownership.
• Strong intuition for customer sentiment and urgency; prioritization skills.
• Familiarity with customer-support tooling (Pylon, Zendesk, Intercom, Jira) and CRM data management (HubSpot, Salesforce).
• Excellent written and verbal communication for issue tracking and documentation.

Responsibilities

• Own triage and routing for inbound support tickets across Privy developers and end users.
• Maintain data hygiene and accuracy across support stack (Pylon, Slack, HubSpot).
• Partner with Sales, Engineering, and Product to improve support processes.
• Create and maintain runbooks for ticket triage, escalations, and handoffs.
• Identify gaps and implement scalable workflows for better customer response.

Skills

Highly organized

Process-driven

Attention to detail

Strong communication

Bias toward action

Tools

Pylon

Zendesk

Intercom

Jira

Slack

HubSpot

Salesforce

Job description

Privy is seeking a Support Operations Associate to own internal systems and workflows for our Developer Success team. You will triage issues across our support stack, improve internal processes, and maintain CRM data hygiene to keep customers successful.

You will partner with Account Management, Solutions Engineers, and Sales, while your work impacts Privy and Stripe ecosystems. This high-leverage role requires meticulous attention to detail and a systems mindset.