Support Operations Lead — Developer Success Systems

Nubeero Limited; New York, Northern (NY, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Privy is seeking a Support Operations Associate to own the internal systems and workflows that keep the Developer Success team efficient, responsive, and focused. You’ll triage issues across our support stack and improve CRM hygiene.

You’ll partner with Account Management, Solutions Engineers, Forward Deployed Engineers, and Sales, while your day-to-day work will impact Privy and Stripe as a whole. This is a high-leverage role that rewards detail, systems thinking, and execution.

Qualifications

• 1–3 years of experience in support operations or related role.
• Highly organized with strong attention to detail and a bias toward action.
• Strong judgment to prioritize and elevate issues.
• Familiar with customer-support tooling (Pylon, Zendesk, Intercom, Jira) and Slack.
• Experience maintaining CRM data in HubSpot or Salesforce.
• Strong written and verbal communication for issue tracking and coordination.
• Systems mindset for scalable internal processes.

Responsibilities

• Own triage and routing for inbound support tickets across the Developer Success team.
• Maintain data hygiene, consistency, and accuracy across our support stack (Pylon, Slack, HubSpot, and others).
• Partner with Sales, Engineering, and Product to improve support processes.
• Create and maintain internal runbooks for ticket triage, escalations, and engineering handoffs.
• Identify operational gaps and implement scalable workflows to improve customer response.

Skills

Communication

Organization

Process-oriented

Systems thinking

Tools

Pylon

Zendesk

Intercom

Jira

Slack

HubSpot

Salesforce

Job description

Privy is seeking a Support Operations Associate to own the internal systems and workflows that keep the Developer Success team efficient, responsive, and focused. You’ll triage issues across our support stack and improve CRM hygiene.

You’ll partner with Account Management, Solutions Engineers, Forward Deployed Engineers, and Sales, while your day-to-day work will impact Privy and Stripe as a whole. This is a high-leverage role that rewards detail, systems thinking, and execution.